Aircraft Maintenance Technical Support

Pilatus Flugzeugwerke AG; United States; On-site; Full time

Benefits offered by this job

11 paid holidays

15 days paid vacation

90% medical premiums covered

401(k) matching

Tuition assistance

Job summary

A leading aerospace company is seeking an Aircraft Maintenance Technical Support specialist in Broomfield, CO. You will provide vital technical assistance and support for Pilatus business aircraft, serve as an expert for service centers, and ensure technical issues are swiftly resolved. Ideal candidates will have an FAA A&P license and extensive aviation experience, along with strong communication skills. The position includes generous benefits such as paid time off, health savings account contributions, and comprehensive medical coverage.

Qualifications

• FAA A&P or equivalent CAA license required, IA preferred.
• Minimum 5 years of related experience in aviation required.
• 1 year of Pilatus aircraft knowledge preferred.

Responsibilities

• Provide front line maintenance technical support.
• Identify and resolve maintenance technical issues.
• Act as liaison between operators, service facilities, and vendors.

Skills

Problem solving

Analytical skills

Communication skills

Team-oriented

Self-motivated

MS Office proficiency

Education

FAA A&P or equivalent CAA license

5 years aviation experience

Job description

Pilatus is hiring Aircraft Maintenance Technical Support to join our team in Broomfield, CO. In this role, you will be responsible for providing front line maintenance technical support to Service Centers and operators of Pilatus business aircraft. You will serve as a subject matter expert in identifying and resolving maintenance technical issues and providing feedback to customers. A successful person in this position will act as a liaison between operators, service facilities, vendors, and Pilatus to return aircraft to service in a most expeditious manner. Take your career to the next level with Pilatus Business Aircraft Ltd.

What you do

• Provides maintenance technical assistance in person, over the telephone, e-mail, and online portal.
• Advises and supports customer or other personnel in aircraft technical needs.
• Records customer technical issues and maintains accurate support database.
• Participates in 24/7/365 technical support coverage on scheduled rotation.
• Identifies product improvement opportunities and communicates them appropriately.
• Reviews all publications (AMM, IPC, POH, SB) for technical accuracy.
• Submits publication corrections and additions to Pilatus for review and implementation.
• Assists various Pilatus departments as requested and/or required by company procedures.
• Assists with Maintenance Training class instruction.
• Provides technical expertise for warranty and CrystalCare claims processing.
• Participates in trade shows and demo tours.

What you bring

• FAA A&P or other equivalent CAA license required, IA preferred.
• Minimum 5 years of related experience in aviation required and minimum 1 year of Pilatus aircraft knowledge and turbine engine maintenance experience preferred.
• Excellent problem solving and analytical skills.
• Team oriented and self‑motivated; capable of handling multiple, simultaneous projects and tasks.
• Professional manner and excellent oral/written communication skills essential.
• Strong computer skills with proficiency in MS Office Professional software.
• Ability to travel on short notice (~10%, up to 2 weeks at a time), both domestically and internationally.

What we offer

• 11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus.
• 90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9,600 annually.
• Monthly health savings account (HSA) contributions totaling $2,250 for single coverage and $3,000 for family coverage annually.
• 401(k) retirement plan matching up to 6%.
• Life and long‑term disability insurance premiums paid in full.
• Tuition assistance available annually after the first year.

Become part of the Pilatus family

• We want to address everyone with our job ad's and are committed to diversity in our company – we are looking forward to receiving your online application.

We are looking forward to your online application