Aircraft Fueler/Line Service Representative

Duncan Aviation; Lincoln (NE); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Relocation assistance

Benefits package

Health Savings Account

401(k) with employer match

Tool Account Program

In-house training

Tuition assistance

Job summary

Duncan Aviation in Lincoln, NE is seeking a Line Service Representative to perform fuel, towing, and aircraft servicing tasks in accordance with Duncan processes and Best Practices. The role includes operating GSE, maintaining cleanliness of equipment and work areas, and serving as a back-up to front desk and fuel farm staff.

Responsibilities include interacting with customers, monitoring weather and ramp safety, and performing duties across shifts.

Qualifications

• High School graduate or equivalent required.
• Previous Line Service, aviation and/or customer service experience required.

Responsibilities

• Refuels, tows and wing walks aircraft using GSE according to Duncan procedures and maintains equipment cleanliness.
• Greets customers and acts as liaison to promote professional image and assist with needs (fuel, ground transportation, baggage).
• Performs back-up front desk and fuel farm support; provides OJT to less experienced reps; works alternate shifts.
• Calculates and records fuel usage and sales, completes billing and inventory paperwork.
• Cleans exterior and interior of aircraft; maintains department equipment and work areas.
• Fuels Jet and Avgas trucks; maintains fuel/gse levels; assists with fuel farm upkeep.
• Monitors ramp and facility safety and security; responds as needed.
• Performs other duties as assigned by management.

Skills

Customer service experience

Safety awareness

Education

High School graduate or equivalent

Job description

The Line Service Representative performs all of the Line Service duties, including towing, refueling and servicing all transient, maintenance and airlines aircraft safely and according to Duncan approved processes, procedures and Best Practices. In addition, this position operates the department's Ground Support Equipment (GSE) and assists in the maintenance and cleanliness of GSE and designated work areas; services as back-up to the Front Desk and Fuel Farm; and performs OJT for lesser experienced representatives and is available to work alternate shifts. The representative greets and interacts with customers at arrival and departures and during their interim stay; and engages in ramp and facility safety and security procedures.

Essential Job Functions

1. Competently refuels, tows and wing walks all maintenance, transient and airlines aircraft using applicable ground support vehicles according to Duncan approved processes, procedures and Best Practices. Checks and adds oil, fuel additives and other fluids as needed. Assists maintaining functioning and cleanliness of departmental equipment and work areas. Monitors weather conditions to ensure safety of aircraft and the need for storm stacking.

2. Greets team members, customers, vendors, visitors and the general public, and serves as company liaison in promoting a professional and positive company image per Duncan Aviation customer service standards. Initiates dialogue with our guests to understand and exceed their needs (i.e. fuel, ground transportation, baggage handling, etc.). Directs maintenance customers to appropriate persons/areas of Duncan Aviation. Monitors flight tracking software for inbound aircraft. Marshals all incoming and outgoing aircraft.

3. Performs additional specialized functions, including front desk back-up, fuel farm back-up, OJT to lesser experienced representatives, inventory control, working alternate shifts, etc.

4. Calculates and records fuel usage and sales, and completes necessary paperwork for proper billing and inventory accounting.

5. Provides exterior and interior cleaning of company and transient aircraft. Assists with maintaining and cleanliness of department equipment, designated work areas, courtesy and ramp vehicles.

6. Fills Jet and Avgas trucks at the fuel farm. Maintains fuel and fluid levels for GSE, courtesy and ramp vehicles. Assists with general fuel farm maintenance and upkeep.

7. Monitors ramp and facility for safety and security and assesses, and responds as appropriate.

8. Performs other duties as assigned by management.

Job Specific Requirements

• Licenses/Certificates:Man-lift and Forklift Certification; Tow qualified; NATA Safety 1 Certification; eligible for Airline Fueling Certification and required FAA/TSA Certifications; meets TSA security requirements; respirator fit eligible. Must have a valid Driver's License and an acceptable driving record
• Attendance:Regularly scheduled attendance required
• Physical:Routinely lifts 50 lbs., occasionally lifts 100 lbs.; reads small print; hearing sounds associated with mechanical deficiencies; repetitive motion; works with moving parts and vibration; works in heights above four feet; tolerates standing, walking, bending, kneeling, stooping, crouching, crawling, climbing and sitting
• Environmental:Tolerates working in extreme temperatures and noisy environments

Education and Experience

Line Service Representative I:

• High School graduate or equivalent required
• Previous Line Service, aviation and/or customer service experience required

Line Service Representative II:

• High School graduate or equivalent required
• Minimum one year previous Line Service, aviation and/or customer service experience required

Line Service Representative III:

• High School graduate or equivalent required
• Minimum three year previous Line Service, aviation and/or customer service experience required

Available Benefits

• Moving is expensive and hard work! Relocation Assistance is available for those that qualify.
• Duncan offers a comprehensive Benefits Package (Medical, Dental, Vision, Vacation/Holiday) that is available to team members on day one.
• Plan for your medical needs with a Health Savings Account (employer and employee contributions).
• Save for your future through our 401(k) program where you can begin contributions within your first 45 days, 50% match on first 6% contributed
• Participate in Duncan Aviation’s Tool Account Program, to acquire & grow your Tool Inventory all while making interest free payments
• Take advantage of a variety of In-House Training opportunities, or use Tuition Assistance to further your education.

Duncan Aviation is an Equal Opportunity and Affi… EOE Minorities/Females/Protected Veterans/Disabled