Airbase Customer Success Manager

Paylocity; United States; Remote; USD 90,000 - 100,000; Full time

Job summary

A leading company in cloud-based HR and payroll software is seeking a Customer Success Manager to develop customer relationships that promote retention and loyalty. This fully remote role involves managing key accounts, driving product adoption, and identifying upsell opportunities. Candidates should have 3-5 years of experience in customer success within a B2B SaaS environment and excellent communication skills.

Qualifications

• 3-5 years of customer success experience in a B2B SaaS environment.
• Proven success in delivering high-quality QBRs to leadership teams.
• Ability to handle escalations and coordinate feedback with product teams.

Responsibilities

• Serve as the strategic partner to customers within your assigned book of business.
• Engage proactively through QBRs and other touchpoints to drive product adoption.
• Identify upsell and cross-sell opportunities.

Skills

Communication

Customer Relationship Management

Product Adoption

Revenue Management

Education

Bachelor’s degree

Tools

Salesforce

Gainsight

Gong

Job description

Join to apply for the Airbase Customer Success Manager role at Paylocity

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by providing an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

Position Overview

The customer success manager will develop customer relationships that promote retention and loyalty by ensuring customers achieve their desired outcomes using Airbase's products or services. This role involves managing relationships with key decision-makers and executives, identifying best practices, and increasing product utilization to foster long-term success. The manager will also generate Customer Success Qualified Leads (CSQLs) and advocate for customer needs.

Primary Responsibilities

• Serve as the strategic partner to customers within your assigned book of business.
• Engage proactively through QBRs and other touchpoints to drive product adoption, share best practices, and demonstrate value.
• Identify upsell and cross-sell opportunities, collaborating with the Account Manager to maximize revenue.
• Gather and relay product feedback to internal teams to influence product development.
• Develop strategies for product adoption aligned with customer goals.
• Identify product gaps and customer needs within your portfolio.
• Become an expert on Airbase products to advise customers effectively.

Qualifications

• Bachelor’s degree preferred.
• 3-5 years of customer success experience in a B2B SaaS environment, preferably mid-market or enterprise.
• Excellent communication skills in English.
• Experience managing revenue-based quotas.
• Proven success in delivering high-quality QBRs to leadership teams.
• Ability to handle escalations and coordinate feedback with product teams.
• Ability to work independently in a fast-paced environment.
• Experience with Office of the CFO applications and basic finance knowledge is a plus.
• Familiarity with CS tools like Salesforce, Gainsight, Gong, etc., is preferred.

Additional Information

This is a fully remote role within the U.S., requiring availability during designated hours. The salary range is $90,000 - $100,000 annually, with potential commissions and benefits. For accommodations, contact [e-mail].

Paylocity is an equal opportunity employer committed to diversity and inclusion.