Aira Remote Visual Interpreter PTE

Work Based At Home; Massachusetts; Remote; Full time

Job summary

Join a forward-thinking assistive technology company dedicated to making the world more accessible. As a Visual Interpreter, you will provide live, personalized support to blind and low vision individuals, helping them navigate daily tasks and experiences using innovative technology. This role is not just a job; it's a chance to make a significant impact on the lives of millions. With comprehensive training and a supportive team environment, you'll develop valuable skills while contributing to a mission-driven organization. If you're eager to help others and thrive in a dynamic setting, this opportunity is perfect for you.

Benefits

Paid Sick Leave

Paid Training

100% Remote Work

Ongoing Development Opportunities

Qualifications

• Enthusiastic communicator with strong problem-solving skills.
• Ability to adapt to new technological systems and processes.

Responsibilities

• Provide on-demand visual information to blind and low vision customers.
• Maintain strict data privacy standards and confidentiality.

Skills

Communication Skills

Problem Solving

Technological Adaptability

Spatial Awareness

Investigative Research

Attention to Detail

Creative Problem-Solving

Education

High School Diploma or GED

Tools

Windows 11

Mac OS Ventura 13.0

Aira App

Job description

We are an assistive technology company on a mission to remove barriers and make the world more accessible. We operate 24/7/365 in three languages worldwide and provide service wherever there is an internet connection.

Our service is live, human-to-human professional assistance for people who are blind or have low vision. Using the powerful combination of a camera and the Aira app on someone’s device of choice, a professionally-trained visual interpreter will assist by visually interpreting what is in the camera’s view or on screen, from describing to reading, from explaining to navigating – just about anything, safely and securely.

Aira is used in any industry – such as higher education, technology, retail, healthcare, transportation, and more. Our robust and growing network of partners committed to inclusion and accessibility includes airports, banks, major software companies, financial firms, retailers, and universities. With millions of calls to date, our visual interpreters empower individuals to overcome accessibility barriers every day by providing live, on-demand access to visual information.

By joining this organization, you will have a major impact on the lives of the millions of people worldwide who are blind or have low vision.

The Visual Interpreter is the most essential component of our service, often considered the ‘secret sauce.’ As the world’s only certified visual interpreters, Visual Interpreters are top-tier professionals dedicated to delivering an exceptional experience for members of the blind and low vision community.

As a Visual Interpreter, using our proprietary technology platform, you will answer live video calls from our blind and low vision customers. You will then assist, one at a time, with real-time tasks in countless unique scenarios. Please note you will not be on camera during these live video calls.

From assisting with daily personal routines to professional activities to navigating a dream journey around the globe, Visual Interpreters focus on providing live, personalized support for each customer’s unique requirements during live calls. Here is a video to show what the role encompasses and what it’s like to be a part of Aira.

Working as a Visual Interpreter is unlike any other job. We've developed our own training and certification process to ensure you'll be ready and able to assist our customers accomplish any task. While our paid training will expand your communication skills, teach you to use a mix of third-party tools and proprietary technologies, and polish your customer service skills, it’s the actual real-world calls that will challenge and shape your worldview.

Objectives of this Role:

1. Embody the Aira brand by always being helpful, consistent, creative, and kind.
2. Provide exceptional customer experience by utilizing training and tools (proprietary and third-party) efficiently and accurately to support blind and low vision customer needs.
3. Contribute to the organization’s growth and success by being a core member of the Aira team by supporting other Visual Interpreters.
4. Continue to learn and develop extensive visual interpreting capabilities via ongoing education and training.

Responsibilities:

1. Clearly and accurately present on-demand visual information to blind and low vision customers.
2. Consistently answer calls while scheduled.
3. Display a composed, and professional demeanor that inspires trust and supports the Aira mission.
4. Engage and support the team by participating in team-building exercises, making helpful suggestions, encouraging other Visual Interpreters, and contributing to overall organizational growth and development.
5. Maintain strict data privacy standards and confidentiality.
6. Maintain regular and consistent attendance and punctuality.
7. Follow all of Aira’s policies and procedures. Adhere to Aira’s values, beliefs, and principles.
8. Anticipate Explorers’ needs and provide exceptional customer experience.
9. Seek and act on constructive feedback; apply learnings from others to enhance your own abilities.
10. Demonstrate the ability to adapt to uncertainties or changing priorities and various types of calls and situations.
11. Work effectively with all people equitably regardless of race, color, national origin, religion, sexual orientation, physical or mental disability, age, veteran status, or marital status.
12. Make timely and quality decisions, and improve productivity and efficiency by drawing on experience and data to anticipate potential problems before they arise.
13. Develop and maintain effective working relationships with team members and Explorers (the name we use to refer to our customers).
14. Set high standards of performance for self and others.
15. Assume responsibility and accountability for completing assignments and tasks successfully.
16. Responsibilities and activities may change or new ones may be assigned at any time with or without notice.
17. Follow the Visual Interpreter Code of Professional Conduct.

Requirements

Key Skills and Qualifications

The Visual Interpreter:

1. Is an enthusiastic, eager, and articulate communicator.
2. Is mission-driven, and has innate problem solving skills.
3. Adapts well to new technological systems and processes.
4. Is comfortable using PCs, Macs, smartphones, applications, and online platforms.
5. Has strong spatial awareness and a keen sense of direction, with the ability to orient themselves well using 2D and 3D maps and visual cues.
6. Has strong investigative research skills and is tenacious in the pursuit of information.
7. Utilizes creative problem-solving skills and thrives under pressure.
8. Possesses a strong vocabulary and knows how to utilize descriptive language effectively.
9. Has a strong attention to detail.

Qualifications:

1. A high school diploma or GED equivalent.
2. Be 18 years of age or older.
3. Right to work in the United States
   • Excluded locations: CA, CO, D.C., IL, MA, NJ, NY, OR, and WA.
4. A private workspace with no background noise, that is free from family, friends, pets, visitors, etc.
5. A computer system that meets our required technical specifications:
   • Windows or Mac computer using Windows 11 or Mac OS Ventura 13.0 or higher (no Chromebooks)
   • A 4 Core CPU
   • A minimum of 40 GB of available disk space
   • Processor speed of 2.0 GHz or higher
   • Minimum of 8 GB RAM
   • An internal or external camera
   • Use of headphones with a noise-canceling microphone attached. It must be wired while taking calls.
   • Minimum internet speed of 50 Mbps.
6. A background in customer service, a call center environment, or technical support.
7. Experience working with people with disabilities or with accessibility technology.
8. Knowledgeable of the full range of accommodations used by the blind and low vision community (e.g. JAWS).
9. Bilingual in French or Spanish (spoken and written conversational proficiency).

Compensation and Benefits:

1. $20 base rate 4:00am - 12:00pm PST
   • +$1 Swing 12:00pm - 8:00pm PST
   • +$2 Nights 8:00pm - 4:00am PST
   • +$3 Weekends 8:00pm Friday - 4:00am Monday PST
2. Paid sick leave.
3. Paid training.
4. 100% remote work - always was, always will be.
5. Supportive, integrated team environment with ongoing development opportunities.