Air Traffic Control Specialist, Support Specialist (MSS-1, Level 12)

Federal Aviation Administration; Des Moines (WA); Remote; USD 173,000 - 228,000; Full time

Job summary

Federal Aviation Administration in Des Moines is seeking an Air Traffic Control Specialist, MSS-1, Level 12, to provide staff support across the Western Service Center. The role covers tactical and strategic duties, including training, quality control and safety operations.

The incumbent will contribute to analyses, develop new methods, and tailor communications to diverse audiences, with some travel expected. Telework eligibility is noted for this position.

Qualifications

• Requires comprehensive knowledge of the ATC field and ability to apply that knowledge to analysis, evaluation and development of new methods, studies, approaches, and procedures.
• Must be able to communicate clearly and tailor messages to the audience.
• Some travel may be required.

Responsibilities

• Serves as a Staff Support Specialist (MSS-1) at the Western Service Center.
• Provide tactical, strategic and administrative support across multiple program areas including training, quality control, quality assurance, traffic management, airspace and procedures, plans and programs, operational automation, military operations, and safety operations.
• Develop methods to improve customer service and the quality of support provided.
• Collaborate with facilities and provide feedback and consult with other Staff Support Specialists regardless of duty location.

Job description

Air Traffic Control Specialist, Support Specialist (MSS-1, Level 12)

• Department: Department of Transportation

Serves as a Staff Support Specialist, in the Western Service Center, Operations Support Group, providing guidance and support to Terminal and/or EnRoute facilities.

Key Responsibilities

Serves as a Staff Support Specialist (MSS-1) at the Western Service Center.

Responsible for tactical, strategic, and administrative support of multiple program areas such as training, quality control, quality assurance, traffic management, airspace and procedures, plans and programs, operational automation, military operations, special and security operations, safety management system, safety reporting and other areas of specialty identified collaboratively at the local level.

The work requires a comprehensive knowledge of the ATC field and familiarization with the many integral components of the industry which comprise the National Airspace System. Specialists must have the ability to apply this knowledge to the analysis, evaluation and development of new methods, studies, approaches, and procedures. The Staff Support Specialist must be knowledgeable of agency wide programs, facility goals and objectives.

Must be able to communicate clearly and tailor their message to the target audience. While not required, hardware/software experience is desirable. Some travel will be required.

For the assigned Facility/Duty Location:

• 1. Performs daily functions of maintaining and or improving operational material and or resources within the assigned area(s) of specialty.
• 2. Communicates intra / inter facility as well as among various lines of business and industry.
• 3.
• 4. Makes recommendations for new projects/studies, taking into account available resources and the accomplishment of facility goals and objectives.
• 5. Applies expertise toward the completion of projects/studies and facility reports.
• 6. Analyzes and evaluates the effectiveness of equipment, facilities, and procedures.
• 7. Conducts investigations, evaluations, and briefs facility personnel.
• 8. Develops methods to improve customer service and the quality of support provided.
• 9. Collaborates freely among facilities, provides feedback and consults with other Staff Support Specialists regardless of duty location.
• 10. May perform duties outside of the facility commensurate with grade and experience.

Which agency is hiring for this position?

This position is with Federal Aviation Administration, Department of Transportation.

What is the salary for this position?

The posted pay range is $173033 – $228000/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-11-06.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.