Air Operations Lead—Airline Partnerships & Efficiency

Grand Circle Corporation; Boston, Northern (MA, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, dental and vision plans

On-site gym access

Paid time off and holidays (PTO, 11+ 


Summer Fridays

Travel discounts

401(k) with company match

Life and disability insurance

Tuition assistance

Commuter benefits

Pet insurance

Paid volunteer time off

Job summary

Grand Circle Corporation is seeking a Manager, Air Operations to lead critical air operational activities that support traveler service, operational efficiency, and financial performance. This role coordinates between airline partners, Air Operations, Call Center, Air Auditing, and regional teams to ensure timely communication and issue resolution.

The position emphasizes influencing teams, challenging status quo, and turning ideas into measurable improvements, with a hybrid Boston base and

Qualifications

• 5+ years of experience in airline, travel, or air operations.
• Strong knowledge of airline ticketing, schedule changes, waivers, refunds, reissues, and ADM management.
• Experience working directly with airline partners and cross-functional operational teams.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Proficiency with Microsoft Office and travel industry systems, including GDS platforms (Amadeus).

Responsibilities

• Lead communication and coordination between airline partners and internal stakeholders.
• Manage the distribution and implementation of airline policies, procedures, contract updates, ticketing changes, waivers, and operational initiatives.
• Monitor operational trends and recurring issues, identify improvement opportunities, and recommend solutions.
• Coordinate airline waivers, fare issues, schedule change implementation, and operational escalations.
• Administer airline web portals and ensure timely communication of critical updates.
• Support operational efficiency initiatives and identify air savings opportunities.
• Own reporting and analysis related to call center air-related errors and operational performance.
• Facilitate recurring reviews with call center leadership to drive accountability and continuous improvement.
• Partner with Air Auditing to review and reduce preventable ADMs.
• Oversee schedule change reporting and ensure timely resolution of traveler impacts.

Skills

Analytical thinking

Organizational skills

Problem-solving

Excellent communication

Stakeholder management

Tools

Amadeus GDS

Microsoft Office

Job description

Grand Circle Corporation is seeking a Manager, Air Operations to lead critical air operational activities that support traveler service, operational efficiency, and financial performance. This role coordinates between airline partners, Air Operations, Call Center, Air Auditing, and regional teams to ensure timely communication and issue resolution.

The position emphasizes influencing teams, challenging status quo, and turning ideas into measurable improvements, with a hybrid Boston base and