Air Logistics Operational Key Account Manager

Kuehne+Nagel; Cary (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Kuehne+Nagel is seeking an Operational Key Account Manager in the United States (Cary, NC) to manage and monitor key account customers and ensure compliance with company policies. The role collaborates with operations and sales management to maximize client satisfaction and service excellence.

The position requires 5-7 years of industry experience, extensive customer service, and leadership capabilities. A Bachelor's degree and Dangerous Goods certification are preferred.

Qualifications

• 5-7 years of industry experience.
• Extensive customer service experience.
• Group leadership skills.
• Bachelor's degree or equivalent work experience.
• Dangerous Goods/Restricted Article Regulations certification.

Responsibilities

• Run daily activity reports and maintain awareness of live shipments.
• Provide shipment updates and client reports, KPIs, and QBRs as required.
• Attend off-site meetings and coordinate with operations and sales management.
• Monitor live bookings, quotations, and pricing inquiries; assist in shaping client COPs.
• Identify and implement strategies to improve service quality and productivity.
• Monitor client profit and loss to maintain profitability.

Skills

Customer Service

Leadership

Account Management

Communication

Education

Bachelor's degree

Dangerous Goods Certification

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine. As an Operational Key Account Manager you will manage and monitor key account customers and ensure compliance with all agreed company policies. Confirming the needs of QuickSTAT customers are being met consistently and that excellence in customer service is promoted throughout the organization, while working collaboratively with operations and sales management to ensure maximum client satisfaction.

How you create impact

• Run daily activity reports and maintain overall awareness of live shipments
• Complete and send client reports/ KPls / QBR and Investigation reports in accordance with specific client requirements
• Attend off site meetings
• Provide shipment specific updates where required
• Escalate all client issues to the QuickSTAT management team and applicable business development account manager
• Customs invoice / shipping approvals
• Monitor / assist with live bookings / collection orders
• Understand client tariffs and handle quotations I pricing requests I shipping queries
• Maintain site lists and distribute site letters / starter packs where required
• Identify and implement strategies to improve quality of service and productivity
• Monitor client profit and loss accounts to maintain agreed levels of profitability
• Efficiently utilize Quick's proprietary operating systems
• Assist in development of client COPs

What we would like you to bring

• 5-7 years of industry experience
• Extensive Customer Service experience required
• Group leadership skills
• College/University B.A./B.S. or equivalent work experience
• Dangerous Goods/Restricted Article Regulations Certified

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.