Air Logistics Operational Care Specialist

Kuehne Nagel; Hempfield Township (Westmoreland County); On-site; USD 28,000 - 30,000; Full time

Job summary

Kuehne+Nagel in the United States is seeking an Operational Care Specialist to coordinate shipments, bookings, and documentation, ensuring on-time delivery and compliance with KN standards.

You will liaise with customer care, carriers, and partners, monitor deviations, optimize routes and costs, and support account implementation with Sales and Customer Care. This role requires freight/logistics experience and strong analytical, time-management, and teamwork skills.

Qualifications

• Freight forwarding/logistics experience.
• Air Logistics 1+ year.
• Analytical and organizing skills.
• Time management and problem solving.
• Teamwork and accountability.

Responsibilities

• Manage and perform all operational activities reliably, accurately and on-time.
• Follow the communication concept for effective communication with stakeholders.
• Monitor shipments, follow up on deviations, and provide updates in KN systems.
• Review CCL instructions for conflicts or regulatory deviations.
• Immediately report problems or discrepancies to supervisors or managers.
• Collaborate with partners, gateway, warehouse, customs teams and external parties as needed.
• Monitor performance of carriers and other partners and address shortfalls.
• Collaborate with the Optimization Team to maximize system utilization and reduce manual work.
• Maximize profitability through cost optimization.
• Contribute to process improvements and changes.
• Work with Sales and Customer Care on account implementation for smooth transitions.

Skills

Freight forwarding/logistics

Air Logistics

Analytical skills

Time management

Teamwork & accountability

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

The Operational Care Specialist is responsible for managing the coordination of shipments accurately and timely, meeting customer transit time requirements. The Operational Care Specialist is part of a team (Operational Care Centers) responsible for coordinating transport activities by executing the necessary bookings with our partners and gateways, generating the required documentation, and monitoring each shipment, including deviation handling. You liaise with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.). Securing buy rates (when required), as well as capacity with qualified carriers/partners and or via the KN gateways is critical. All activities are to be performed in compliance with rules and regulations governing air transport, industry, and product standards, KN standards and guidelines, and executed via KN operational systems.

How you create impact

• To manage and perform all operational activities reliably, accurately and on-time, minimizing overdue tasks, and according to defined customer deliverables

• To follow the communication concept for effective communication with stakeholders

• To monitor shipments, follow up on all deviations, accurate and timely updates for visibility in KN systems, including financial data, such as costs

• To review and clarify CCL instructions if there are conflicts or deviations with regulatory requirements, routing, TT, rate information, or other discrepancies

• To immediately report problems, operational disputes or discrepancies to supervisors or managers

• To collaborate with all partners/suppliers, gateway, warehouse, customs teams, the RCC, and external parties as needed

• To monitor operational performance of carriers and other partners and escape / create awareness if performance and commitments are not being delivered

• To collaborate with the Optimization Team for most effective process execution and systems setup/automation, maximizing systems utilization and avoiding manual processes is critical

• To maximize profitability through cost optimization

• To be part of process improvement identification, and implementing changes

• To work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations

What we would like you to bring

• Freight forwarding/ logistics experience

• Air Logistics 1+ year

• Analytical and organizing skills

• Time management and problem solving

• Teamwork and accountability

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $20 and $22 hourly. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI- AH1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [e-mail] with the nature of your request. We will answer your inquiry within 24 hours.