Air Logistics Gateway Operations Specialist

Kuehne+Nagel; Jersey City (NJ); On-site; USD 60,000 - 90,000; Full time

Job summary

Kuehne+Nagel in Miami seeks an Air Logistics Gateway Operations Specialist to ensure accurate tracking and efficient movement of international airfreight through our gateway.

You will work with airlines and internal teams to monitor activity, resolve discrepancies, and maintain records supporting timely freight movement.

The role emphasizes attention to detail, collaboration, and proactive problem solving in a fast-paced global logistics environment.

Qualifications

• Experience in air logistics, freight forwarding, transportation, or a related operational environment.
• Knowledge of international airfreight processes, shipment tracking, and airline coordination.
• Identify shipment discrepancies, investigate issues, and work toward timely resolutions.
• Strong attention to detail and accuracy when maintaining shipment data and operational records.
• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• Collaborate effectively with airlines, internal teams, and other service providers.
• Strong problem-solving skills and ability to make decisions in a fast-paced environment.
• Proficiency with Microsoft Excel, Word, Outlook, and other business applications.
• Manage multiple priorities while maintaining accuracy and meeting deadlines.
• Vocational training, professional certification, or equivalent relevant experience.

Responsibilities

• Monitor international airfreight shipments and track departure and arrival activity.
• Follow up with airlines to confirm shipment movements, investigate delays, and resolve discrepancies.
• Maintain accurate shipment records, tracking information, and operational updates in internal systems.
• Monitor master air waybill information and ensure shipment details are accurate and complete.
• Communicate shipment updates, delays, and discrepancies to Operational Care and destination teams.
• Coordinate with airlines, ground transportation providers, and internal operations teams to support efficient cargo movement.
• Assist with planning and coordinating inbound and outbound freight through the gateway.
• Support the effective utilization of airline capacity while meeting customer service expectations.
• Ensure operational activities comply with carrier requirements, safety regulations, and established procedures.
• Assist with additional gateway operational tasks and team priorities as needed.
• Identify opportunities to improve tracking accuracy, operational processes, and overall efficiency.

Skills

Air logistics

Freight forwarding

Shipment tracking

Airline coordination

Data accuracy

Microsoft Excel

Microsoft Word

Outlook

Time management

Communication skills

Education

Vocational training or cert

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

As an Air Logistics Gateway Operations Specialist in Miami, you will help ensure the accurate tracking and efficient movement of international airfreight shipments through our gateway operations. You will work closely with airlines, internal operations teams, and other stakeholders to monitor shipment activity, resolve discrepancies, maintain accurate records, and support the timely movement of freight across our global network.

How you create impact

You will support daily gateway operations with a focus on shipment tracking, airline coordination, and maintaining accurate and timely information throughout the transportation process.

• Monitor international airfreight shipments and track departure and arrival activity
• Follow up with airlines to confirm shipment movements, investigate delays, and resolve discrepancies
• Maintain accurate shipment records, tracking information, and operational updates in internal systems
• Monitor master air waybill information and ensure shipment details are accurate and complete
• Communicate shipment updates, delays, and discrepancies to Operational Care and destination teams
• Coordinate with airlines, ground transportation providers, and internal operations teams to support efficient cargo movement
• Assist with planning and coordinating inbound and outbound freight through the gateway
• Support the effective utilization of airline capacity while meeting customer service expectations
• Ensure operational activities comply with carrier requirements, safety regulations, and established procedures
• Assist with additional gateway operational tasks and team priorities as needed
• Identify opportunities to improve tracking accuracy, operational processes, and overall efficiency

What we would like you to bring

You bring strong organizational skills, attention to detail, and the ability to stay on top of multiple shipments and priorities in a fast-paced environment. You communicate clearly, take initiative when issues arise, and understand the importance of accurate information and reliable follow-through.

• Experience in air logistics, freight forwarding, transportation, or a related operational environment
• Knowledge of international airfreight processes, shipment tracking, and airline coordination
• Ability to identify shipment discrepancies, investigate issues, and work toward timely resolutions
• Strong attention to detail and accuracy when maintaining shipment data and operational records
• Excellent organizational and time management skills
• Strong written and verbal communication skills
• Ability to collaborate effectively with airlines, internal teams, and other service providers
• Strong problem-solving skills and the ability to make decisions in a fast-paced environment
• Proficiency with Microsoft Excel, Word, Outlook, and other business applications
• Ability to manage multiple priorities while maintaining accuracy and meeting deadlines
• Vocational training, professional certification, or equivalent relevant experience

Previous experience in airfreight gateway operations, carrier coordination, or international shipment management is preferred. The ideal candidate will be dependable, detail-oriented, and comfortable working in an environment where timely communication and accurate shipment information are essential.

What's in it for you

Base pay is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Individual pay may vary based on experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes, such as screening applications and interview scheduling. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.