Air Logistics Customer Care Specialist

Kuehne+Nagel; Bensenville (IL); On-site; USD 59,000 - 72,000; Full time

Job summary

Kuehne+Nagel in Chicago, IL is hiring for an Air Logistics Customer Care Specialist. You will be the primary contact for assigned customers, managing day-to-day needs and coordinating with internal teams to ensure smooth shipment execution and timely communication.

The role emphasizes relationship-building, problem solving, and collaboration across operations, pricing, and customer care to support retention and growth. On-site, full-time position with competitive benefits.

Qualifications

• Experience in customer service, customer care, account support, logistics, transportation, freight forwarding, or a related environment.
• Strong verbal and written communication skills.
• Ability to build rapport and manage customer relationships confidently.
• Basic understanding of international logistics or freight forwarding.
• Strong organizational, analytical, and problem-solving skills.
• Ability to handle customer concerns and escalations professionally.
• Ability to work collaboratively across multiple teams and priorities.
• Commercial awareness and the ability to balance customer needs with business objectives.
• Air Logistics or freight forwarding experience is preferred.
• Experience with presentations or customer-facing meetings is a plus.

Responsibilities

• Serve as the primary point of contact for assigned customers and take ownership of their experience with Kuehne+Nagel.
• Work closely with internal teams to address customer needs, support shipment execution, resolve issues, and strengthen long-term customer relationships.
• Coordinate with operational, pricing, commercial, and customer care teams to resolve customer needs.
• Help ensure agreed service commitments, transit times, and commercial conditions are delivered.
• Represent Kuehne+Nagel confidently in customer meetings and other customer-facing interactions.

Skills

Customer service experience

Communication skills

Problem solving

Cross-team collaboration

Organizational skills

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

When you work in customer care at Kuehne+Nagel, you are at the center of the customer experience. In this role, you will build strong relationships with assigned customers, take ownership of their day-to-day needs, and work across our Air Logistics teams to keep communication clear and service moving forward.

How you create impact

As an Air Logistics Customer Care Specialist, you will serve as the primary point of contact for assigned customers and take ownership of their experience with Kuehne+Nagel. You will work closely with internal teams to address customer needs, support shipment execution, resolve issues, and strengthen long-term customer relationships.

• Build and maintain strong relationships with assigned customers through proactive and consistent communication
• Provide shipment updates and communicate changes, delays, or deviations that may affect the customer
• Support customer retention and growth by understanding customer needs and identifying opportunities for additional Kuehne+Nagel services
• Prepare and follow up on spot quotations while supporting customer profitability
• Coordinate with operational, pricing, commercial, and customer care teams to resolve customer needs
• Support the onboarding and implementation of new customers
• Maintain accurate customer information, rates, and shipment-related data within internal systems
• Manage customer complaints and claims through resolution and follow appropriate escalation processes when needed
• Help ensure agreed service commitments, transit times, and commercial conditions are delivered
• Represent Kuehne+Nagel confidently in customer meetings and other customer-facing interactions

What we would like you to bring

You are a confident communicator who enjoys working directly with customers and building relationships over time. You are comfortable taking ownership of conversations, asking questions, solving problems, and working across teams to find solutions.

• Experience in customer service, customer care, account support, logistics, transportation, freight forwarding, or a related environment
• Strong verbal and written communication skills
• Ability to build rapport and manage customer relationships confidently
• Basic understanding of international logistics or freight forwarding
• Strong organizational, analytical, and problem-solving skills
• Ability to handle customer concerns and escalations professionally
• Ability to work collaboratively across multiple teams and priorities
• Commercial awareness and the ability to balance customer needs with business objectives
• Air Logistics or freight forwarding experience is preferred
• Experience with presentations or customer-facing meetings is a plus

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. This is a full-time, permanent, on-site position based in Chicago, Illinois, with an annual salary of $65,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Artificial Intelligence (AI) tools may be used to assist in specific processes, such as screening applications and interview scheduling. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.