Air Import or Export Coordinator

ZipRecruiter; Minneapolis (MN); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading logistics company is seeking an Air Import or Export Coordinator in Minneapolis. The role involves managing air/ocean shipments, ensuring compliance, and providing excellent customer service. Candidates should have at least 2 years of experience in freight forwarding and a commitment to customer satisfaction.

Benefits

Excellent benefits

401k

Medical

Qualifications

• Minimum 2 years experience in international freight forwarding logistics operations.
• At least 2 years of customer service experience.

Responsibilities

• Handle day-to-day air or ocean import/export shipments.
• Ensure all required documents are received and processed.
• Maintain customer service updates, including tracking cargo.

Skills

Customer Service

Problem Solving

Education

High School Diploma or GED

Tools

Cargowise

Job description

Job Description

Air Import or Export Coordinator

Salary: $50k to $65k base depending on experience
Benefits: Excellent benefits, 401k, medical
Software: Cargowise advantageous or similar

Minimum Requirements: Must have a minimum of 2 years of current experience working at an international freight forwarder in operations. Candidates must be legally eligible to work in the US. Sorry, Visa/sponsorship is not available.

About the Client

Our client is a global leader in logistics and supply chain management, providing comprehensive freight forwarding solutions across international borders. They leverage a robust network of partners and cutting-edge technology to ensure seamless, efficient, and cost-effective transportation of goods worldwide.

Role

The Import or Export Coordinator is responsible for handling air or ocean import/export files, ensuring compliance with guidelines, preparing quotes, and providing customer service.

Essential Duties & Responsibilities

1. Handle day-to-day air or ocean import/export shipments.
2. Pre-alert agents and shippers; organize and prepare documentation for customers; follow up with steamship lines; maintain daily reports for pending shipments.
3. Ensure all required documents are received; send final documents as needed.
4. File relevant documentation to process shipments.
5. Arrange pickups, deliveries, and container loading as required.
6. Maintain customer service updates, including tracking cargo from origin to destination.
7. Set up billing and payables.
8. Perform other duties as assigned.

Desired Skills and Expertise

• Commitment to excellent customer service, utilizing effective communication and follow-up skills.
• Ability to work effectively in a cross-functional team environment or independently with minimal supervision.
• Practical problem-solving and decision-making skills.

Qualifications

• Minimum high school diploma or GED.
• At least 2 years of experience in international freight forwarding logistics operations.
• At least 2 years of customer service experience.