Air Gateway Operations Agent II

AIT Worldwide Logistics, INC.; Itasca (IL); On-site; USD 42,000 - 59,000; Full time

Benefits offered by this job

Medical

Prescription

Health Savings Account

Flexible Spending Accounts

Dental

Vision

Life Insurance

AD&D

Disability Insurance

401(k)

Job summary

AIT Worldwide Logistics, INC. is hiring an International Air Gateway Agent in Itasca, IL. This role interfaces with US and overseas stations and global agents, managing gateway functionality and ensuring timely, compliant shipments.

Key duties include pre-bookings, console rate management, B2B bookings, pricing coordination, tracking milestones and regulatory compliance. The position offers growth within a collaborative team and a comprehensive benefits package.

Qualifications

• Team player with respectful collaboration as a core value.
• Strong work ethic with ownership, independence and accountability.
• Growth mindset with willingness to learn and adapt in a fast-paced environment.
• Customer service focus handling internal and external customers and relationships.

Responsibilities

• Manage Console pre-bookings, schedule and post on CargoWise.
• Obtain and maintain the scheduled console rates.
• Book all B2B requests from stations, vertical teams and account managers.
• Obtain pricing requests from carriers and account managers across stations.
• Report cargo received at the dock to respective parties for console or B2B shipments.
• Process all MAWBs, consoles and B2B with required approvals from destination agent.
• Oversee pre-screening once CCSF is running and coordinate with facilities.
• Transfer consoles and B2B MAWBs to the airline and update milestones in CW.
• Ensure inbound shipments are cleared and closed out before export.
• Support other duties as needed by business demands.

Skills

Team player

Strong work ethic

Growth mindset

Customer service oriented

Education

High School diploma/GED

Tools

CargoWise

Job description

Job Details

ID: 2026-7841

Category: Gateway Operations

Position Type: Regular Full-Time

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us!

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The International Air Gateway Agent role manages and operates the AIT Gateway functionality. It serves as a liaison between the rest of US & Overseas AIT stations as well as Global Agent providers that have Air freight transiting.

Responsibilities

• Manage all Console pre-bookings, schedule and post it on CargoWise
• Obtain and maintain the scheduled consoles rates
• Book all B2B requests from stations, vertical teams and account managers
• Obtain all pricing requests from carriers by all stations, vertical teams, and account managers
• Report to all stations, vertical teams, account managers, etc. all cargo received at the Dock that belongs to them for a console or B2B shipment (i.e. scan and email warehouse receipts)
• Process all MAWBs, consoles and B2B. Ensure all HAWBs link to a console or B2B master have the necessary approval from destination agent
• Manage the pre-screening process (once the CCSF is running) - Gateway team will work in conjunction with CCSF facilities to make sure that screening is being handled timely and accurately
• Transfer all consoles and B2B MAWBs to the airline
• Gateway team to upload all key milestone compliances as it pertains to the perfect shipment process. This will include tracking and updating CW for all MAWBs (console & B2B once confirmed onboard and arrived at destination)
• Manage the station CSF process (once it's running). Ensure every inbound shipment (IE, T&E, etc.) is transferred within the required time by Customs Gateway team to make sure that all inbound cargo arriving into a port is cleared properly and closed out before export.
• Other duties and responsibilities will be assigned as business demands deem necessary.
• The wage range for this position is $30.50-$43.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Qualifications

• A team player who works well with others - being respectful to our teammates is a Core Value!
• A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role.
• Growth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

Other Skills We Hope to See:

• High School diploma and/or GED required.
• Minimum of three (3) years' transportation industry experience in export / import operations
• Previous work experience in TSA, ITAR and Dangerous Goods regulations, preferred
• Cargo-wise experience, preferred
• Knowledge of working within government vertical, strongly preferred
• Proficient in Microsoft Office suite
• Excellent communication skills both verbal and written
• Ability to multi-task in a high volume, fast-paced working environment
• High attention to detail and strong organizing skills
• Ability to work autonomously as well as within a team environment

What AIT Can Offer You

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.