Air Freight Import Director — Lead Global Operations

Joinimagine; Chicago (IL); On-site; USD 130,000 - 173,000; Full time

Benefits offered by this job

Stock Purchase Plan

401(k) Match

Medical Insurance

Vision Insurance

Dental Insurance

Paid Time Off

Job summary

DHL Global Forwarding in Chicago seeks an Air Freight Import Director to lead airfreight import operations, drive performance, and optimize profitability across the station. You will collaborate with global teams to deliver cost-efficient solutions and superior service for key customers.

The role requires extensive airfreight experience, leadership capabilities, and strong analytical skills, with a focus on continuous improvement and regulatory compliance.

Qualifications

• 10+ years professional experience in freight forwarding airfreight operations (handling, documentation, clearance) required.
• 5+ years of leadership/management experience required.
• Experience using CargoWise software preferred.
• Computer skills with Microsoft Office tools; intermediate Excel level.
• Highly organized with project management abilities.
• Analytical skills and attention to detail; strong people management abilities.

Responsibilities

• Ensure and develop customer satisfaction across airfreight import operations.
• Lead and engage employees; drive accountability and performance.
• Manage and improve P&L of Air Freight Import.
• Collaborate with DHL Global Forwarding teams to optimize KPIs.
• Address service quality issues and drive resolution for escalations.
• Support country airfreight product initiatives and cost improvement programs.
• Develop airline relationships and negotiate local rates.
• Ensure compliance with SOPs and global policies.

Skills

Airfreight operations expertise

Leadership experience

Analytical skills

Microsoft Excel

Organizational skills

Tools

CargoWise Software

Job description

DHL Global Forwarding in Chicago seeks an Air Freight Import Director to lead airfreight import operations, drive performance, and optimize profitability across the station. You will collaborate with global teams to deliver cost-efficient solutions and superior service for key customers.

The role requires extensive airfreight experience, leadership capabilities, and strong analytical skills, with a focus on continuous improvement and regulatory compliance.