Air Freight Agent

DHL; Hebron Estates (KY); On-site; Confidential; Full time

Benefits offered by this job

401(k) match

Stock purchase plan

Medical coverage

Vision coverage

Dental coverage

Paid time off

Job summary

DHL Global Forwarding is seeking an Air Freight Agent in Hebron, Kentucky to manage import orders, coordinate with customs brokers, and ensure accurate documentation for air shipments.

The role emphasizes strong customer service, data accuracy, and collaboration with carriers to ensure timely deliveries and proper invoicing. Training and compliance with GxP guidelines are part of the position.

Qualifications

• Exceptional customer service and strong communication skills.
• Detail-oriented with excellent organizational and follow-up abilities.
• Proficient in MS Office products.
• Experienced in handling international freight forwarding shipments.
• Trained and certified for DHL ThermoNet shipments under GxP guidelines.

Responsibilities

• Execute import orders by confirming arrival times and coordinating with customs brokerage.
• Input data accurately and dispatch deliveries while maintaining traceability.
• Build strong customer relationships by responding promptly to inquiries via phone, email, fax, and mail.
• Work with air and ground transportation partners to manage inbound shipments.
• Receive and track purchase orders from importers and overseas offices for pending air shipments.
• Prepare and manage all documentation for cargo release and data entry for shipments.
• Communicate with air carriers to ensure timely release of freight.
• Notify customers and brokers of arrivals and charges due; provide accurate job costing forecasts and billing.
• Set up and coordinate deliveries to customers for timely service.
• Handle customer contact at file level for exceptions and escalations.
• Answer inquiries per Customer Service Policy.
• Proactively increase customer satisfaction and business share through regular communication.
• Assist import agent team with tasks and projects.
• Assign work, set timelines, review performance and provide feedback.
• Perform additional duties and projects as directed.
• Process daily DHL Air Product ThermoNet shipments in compliance with guidelines.
• Organize pickup and delivery for customers adhering to SOPs.
• Provide freight documents and monitor cold chain processes; act as escalation point.
• Handle operational escalations and support LifeTrack SOP/PMR creation.

Skills

Customer service

Communication

Problem solving

MS Office

Freight forwarding

Tools

MS Office

Job description

Job Title: Air Freight Agent

Job Location: Hebron, Kentucky

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Schedule

Daytime Shift

Key Responsibilities

• Execute import orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries.
• Build strong customer relationships by responding promptly to inquiries via phone, email, fax, and mail.
• Work with air and ground transportation partners to manage inbound shipments.
• Receive and track purchase orders (POs) from importers and overseas offices for pending air shipments.
• Retrieve shipment details, prepare and manage all documentation for cargo release, and perform accurate data entry for each shipment.
• Communicate with air carriers to ensure timely release of freight.
• Notify customers and customs brokers of arrival and charges due; provide accurate job costing forecasts and perform billing to customers and/or other offices.
• Set up and coordinate deliveries to customers, ensuring timely and efficient service.
• Handle and manage all customer contact at the file level regarding exceptions and escalations.
• Answer all customer inquiries in accordance with Customer Service Policy standards.
• Proactively increase customer satisfaction and business share through regular communication and service excellence.
• Assist the import agent team in completing tasks and projects as required.
• Assign work, set completion timelines, review work, and provide feedback to management on team performance.
• Perform additional duties and projects as directed.
• Process daily DHL Air Product ThermoNet shipments in full compliance with Air Product and GxP guidelines.
• Organize pickup and delivery for customers, ensuring adherence to cSOPs and internal SOPs.
• Provide freight documents and monitor inbound/outbound cold chain processes, acting as escalation point for the central monitoring team.
• Handle operational escalations and provide required information for LifeTrack SOP and PMR creation.
• Ensure all duties are performed in accordance with cSOPs and regulatory requirements.

Skills & Requirements

• Exceptional customer service skills with strong communication and problem-solving abilities.
• Detail-oriented with excellent organizational and follow-up skills.
• Proficient in MS Office products.
• Experienced in handling international freight forwarding shipments.
• Trained and certified for DHL ThermoNet shipments under GxP guidelines.

Pay Range

$23.36 - $31.14/hr. (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.