Air Export Specialist III

Noatum; Chicago (IL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Flexible work schedules

Career growth opportunities

Collaborative & international team

Job summary

Noatum Logistics in Chicago is seeking an Air Export Specialist III to manage daily freight forwarding operations, including customer service, tracking, documentation, and regulatory compliance. The role balances service quality with shipment costs, requiring deep familiarity with air and ocean imports and a proven ability to work with multiple stakeholders.

The ideal candidate will have 8+ years of import operations experience with an international forwarder, strong communication skills, and

Qualifications

• Excellent customer service skills and strong interpersonal communication.
• Ability to train junior operators when needed.
• Proficient with logistics software, preferably CargoWise.

Responsibilities

• Enter transportation data to meet regulatory and tracking requirements.
• Ensure regulatory compliance and proper documentation for shipments.
• Process documentation and release to carriers, forwarders, and clients.
• Manage billing and ensure costs and profits are maintained.
• Coordinate shipping with partners and prepare KPI reports.

Skills

Customer service

Communication

Team training

Problem solving

Education

High school diploma or equivalent

Tools

CargoWise

Job description

As a global client-centered logistics operator, Noatum Logistics provides integrated value-added solutions for the supply chain of all our clients. With a vast network of offices in 27 different countries, Noatum Logistics has onsite experts to develop and execute logistics solutions tailored to meet our client’s needs. Renowned for its excellent service and specialized staff, the company has positioned itself as an industry leader, offering solutions to meet the needs of clients across various sectors. Our services include Air Freight, Ocean Freight, Road & Rail Freight, Customs Brokerage, Warehousing & Distribution, and Value Supply Chain services. The solutions offered are Integrated Supply Chain Solutions, 3PL for eCommerce business (eSolutions), Reefer/Cold Chain Logistics, and Project Cargo. Noatum Logistics responds to different industry needs with in-depth knowledge and experience in defined industries, including Fashion & Retail, Industrial & Construction, High Tech & Consumer Electronics, Automotive, Food & Consumer Goods, Mining, Energy and Oil & Gas, Defense & Aerospace, and Pharma & Healthcare. About The Role We are looking for an Air Export Specialist III to join our dynamic team at Noatum Logistics. In this role, you will be responsible for the daily freight forwarding operations including, but not limited to customer service, shipment tracking, document handling, and regulatory compliance. The import specialist plans and schedules appropriate services to maintain an effective balance between customer service and shipment costs. The import specialist develops a thorough understanding of our clients’ shipping requirements and patterns; demonstrates sound customer service and data entry skills; and develops job related knowledge to support growth within their current position and further career development.

Key Responsibilities

• Enter transportation data to meet regulatory and tracking requirements.
• Ensure regulatory requirements are met and proper documentation, including transit and customs clearance documents, exist for shipments.
• Ensure documentation is accurately processed, distributed, and released to carriers, forwarders, customers, and agents in a timely manner.
• Complete all necessary data entry and confirmation of key milestones (departure, arrival, customs clearance, PODs, etc.) as specified by customer standard operating procedures.
• Negotiate shipping rates and submit to local management for approval as necessary.
• Complete accurate billing to clients based on established pricing, while ensuring appropriate costs and profits are maintained.
• Use knowledge of Incoterms and commercial invoice requirements to support customer needs.
• Develop methods and procedures for transportation of commodities for designated shippers from local or offshore locations to warehouses, other storage facilities, or final consignee locations.
• Arrange the transfer and delivery of shipments with appropriate partners.
• Prepare timely shipment management information and reports as requested or specified per department KPIs.
• Manage import needs for larger and/or more complex key accounts or manage specific specialized services for multiple customers.
• Arrange inbound bonded movement of cargo.
• Assist supervisor/manager in training new employees.
• Develop and maintain successful relationships with customers, government agencies, and local vendors (e.g., airline representatives, freight forwarders, custom brokers, local pickup and delivery companies, regional trucking companies, line haul providers).
• Participate as an effective team member with the ability to multi-task in a fast-paced environment.
• Maintain courteous, prompt, and efficient customer relations.
• Comply with all necessary procedures to assure a clean, properly organized, safe, and healthy environment for all personnel.

What We Are Looking For

• Enter transportation data to meet regulatory and tracking requirements.
• Minimum 8 years experience in Import operations with an international freight forwarder.
• Knowledgeable in all facets of air and ocean imports.
• Knowledge of applicable state, federal and international laws and regulations as they relate to primary services provided (i.e., customs, security, air, ocean, domestic trucking, intermodal and other import and export government agencies that regulate international trade).
• Willingness to support and train more junior operators when needed.
• Experience using logistics software - CargoWise experience a strong plus
• Excellent customer service skills.
• Effective verbal, written, and interpersonal communication skills.
• Competent math skills using units of currency, weight, volume, and distance measurements.
• Ability to work independently or as part of a team.
• Competency in PC, spreadsheets, and database applications (including Microsoft Office Suite).
• High school diploma or equivalent.
• Air and ocean import process and regulations experience.
• Ability to work in a paperless environment.

Physical Requirements

• Noatum is committed to the full inclusion of all qualified individuals. As part of this commitment, Noatum will ensure that persons with disabilities are provided reasonable accommodations.
• The job is performed indoors in a traditional office setting. Activities include extended periods of sitting while working at a computer and occasional fast-paced operations and events.
• The employee is occasionally required to stand, walk, sit, and reach with hands and arms.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• Ability to communicate orally with customers, vendors, management, and co-workers. Regular use of the telephone, virtual meetings, and e-mail for communication. Hearing, vision, and speaking within normal ranges are essential for normal conversations, to receive ordinary information, and to prepare or inspect documents.
• Good manual dexterity for the use of common office equipment such as computers, calculators, and copiers.
• While performing the duties of this job, the employee is regularly required to sit, handle, use hands to grasp, or feel and operate a computer keyboard, mouse, and telephone keypad.
• Arrange the transfer and delivery of shipments with appropriate partners.
• Prepare timely shipment management information and reports as requested or specified per department KPIs.
• Manage import needs for larger and/or more complex key accounts or manage specific specialized services for multiple customers.
• Arrange inbound bonded movement of cargo.
• Assist supervisor/manager in training new employees.
• Develop and maintain successful relationships with customers, government agencies, and local vendors (e.g., airline representatives, freight forwarders, custom brokers, local pickup and delivery companies, regional trucking companies, line haul providers).
• Participate as an effective team member with the ability to multi-task in a fast-paced environment.
• Maintain courteous, prompt, and efficient customer relations.
• Comply with all necessary procedures to assure a clean, properly organized, safe, and healthy environment for all personnel.

What We Offer

• Permanent Contract – Enjoy stability and long-term career opportunities.
• Flexible Benefits Plan – Choose what suits you best: Health, Dental, Vision, 401K Plan with company match.
• Celebrate Your Birthday – Take a day off to make your special day even better.
• 11 paid Holidays and 5 floating holidays.
• Flexible work schedules.
• Professional Growth – Access continuous learning and development opportunities to boost your career.
• Collaborative & International Environment – Work with diverse teams and be part of a global network.
• Corporate University – Benefit from ongoing training programs designed to keep you ahead.

At Noatum Logistics, we guarantee equal opportunities and non-discrimination based on sex, gender, race, religion, disability, age, or sexual orientation in our selection processes. Our goal is to maximize people’s talents in all their diversity while eliminating any form of discrimination.

JOB #5309

#Noatum Logistics