Air Export Customer Service Representative III - Melrose Park, IL

American President Lines; Melrose Park (IL); On-site; USD 73,839,000 - 92,161,000; Full time

Job summary

CEVA Logistics is seeking an Air Export Customer Service Representative III in Melrose Park, IL to manage high-volume air export shipments and customer inquiries. You will coordinate with airlines and agents, prepare quotes, and ensure timely service completion with accurate documentation.

The role requires 3–4 years of related experience and proficiency in Microsoft Office; CargoWise is highly preferred. Competitive pay and comprehensive benefits accompany this opportunity.

Qualifications

• High School Diploma or GED; Three to four years related experience.
• Three to four years industry experience, preferred.
• CargoWise is highly preferred.

Responsibilities

• Oversee customer’s freight through tracing and tracking. Maintain contact with airlines, trucking companies and agents to keep shippers/consignees informed.
• Ensure service completion and provide proof of delivery.
• Manage customer support by responding to and handling daily air export service requests; notify customers of delays.
• Respond promptly and professionally to customer needs.
• Gathers and analyzes information skillfully; balances team and individual responsibilities.

Skills

Microsoft Office

Data entry

Typing

Education

High School Diploma or GED

Tools

CargoWise

Job description

Air Export Customer Service Representative III - Melrose Park, IL

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Pay Range: $25.77-$32.21

Location: 2050 North Cornell, Melrose Park, IL 60160

YOUR ROLE

Are you known for providing impeccable service? Are you passionate about managing transportation of goods and meeting the needs of high volume accounts? If so, we have an opportunity that would allow you to work with clients to establish detailed profiles and procedures that best serve their export process. This role primarily focuses on our Air Export division.

WHAT ARE YOU GOING TO DO?

• Oversee customer’s freight through tracing and tracking. Maintaincontact with the airlines, trucking companies and any agents that will be handling the freight to ensure shipper and consignees are aware of any problems.
• Ensure service completion and provide proof of delivery.
• Manage customer support by responding to and handling all daily customer air exports service requests. Notify customers of any delays in shipping and dispatching points. Prepare and assist with quotes for customers.
• Responds promptly and professionally to customer needs.
• Manages complex transactional or emotional customer situations promptly and professionally meeting commitments for service and assistance.
• Gathers and analyzes information skillfully.
• Balances team and individual responsibilities; exhibits objectivity and openness to others’ views.
• Perform various data management tasks - enter shipment data in system; prepare rates and invoice House AirWay Bills; run sales reports, maintainandfile reports.
• Process pick-up requestsand enter datain the system.

WHAT ARE WE LOOKING FOR?

• Education and Experience: High School Diploma or GED; Three to four years related experience. Three to four years industry experience, preferred.
• Skills: Intermediateproficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing skills and/or data entry skills. Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements.
• Characteristics: Ability to read and interpret documents and write routine correspondence. Responds promptly and professionally to customer needs. Gathers and analyzes information skillfully.
• Highly Preferred: CargoWise

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

• Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
• Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
• Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
• 401(k) with company match.
• Flexible Paid Time Off programs including company paid holidays.
• Tuition reimbursement program.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.