Air Cargo Accounts Manager

Worldwide Flight Services (WFS); Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Worldwide Flight Services (WFS) in Dallas, TX is seeking an Account Manager to oversee a business unit, maintaining assets, relationships with airport authorities, and ensuring compliance with contracts and security regulations.

The role involves daily operations management, staff supervision, and strategic coordination to deliver world-class ground handling services for cargo, passenger, and ramp operations.

Qualifications

• Bachelor's degree in Business, Aviation Management, or related field.
• 3-5 years of management experience in aviation or related industry.
• Strong understanding of TSA regulations and airport security protocols.
• Experience managing budgets, scheduling, and labor cost allocation.

Responsibilities

• Build and maintain relationships with airport authorities and stakeholders.
• Ensure operations comply with contracts, SLAs, and security requirements.
• Supervise staff, delegate tasks, and develop leadership talent.
• Oversee budgeting, scheduling, and labor cost allocation.
• Ensure TSA compliance and security program adherence.
• Conduct audits to ensure regulatory compliance and continuity.

Skills

Relationship mgmt

Budgeting

Staff supervision

Aviation security

Education

Bachelor's degree in Business / Aviation Management

Job description

Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world-class service. WFS provides a full-service capability that includes Aviation cargo, Airline passenger, and Aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world.

About WFS

Join our Worldwide Flight Services and Oxford family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The Account Manager oversees a business unit to ensure assets—including customers, staff, aircraft, equipment, and facilities—are maintained to the highest standards. This role involves fostering strong relationships with airport authorities, managing daily operations, and ensuring compliance with contracts, service agreements, and security regulations.

Responsibilities

• Build and maintain strong relationships with airport authorities and participate actively in the airport community.
• Ensure the account operates per contract terms and service level agreements.
• Supervise staff, delegate tasks, and create succession plans for leadership development.
• Oversee ground support equipment (GSE) maintenance, repairs, and long-term needs analysis.
• Manage attendance records, ensure staffing coverage, and control labor budgets.
• Maintain compliance with TSA legislation and the corporate security program.
• Conduct audits to ensure operational continuity and adherence to regulations.
• Clarify and implement the site-specific security plan, ensuring all staff have proper identification.
• Other duties as requested by WFS or customer leadership team.
• Uphold fairness, equity, and respect in interactions with employees, customers, vendors, and third parties.
• Represent the company's image with integrity and professionalism.

Minimum Requirements

• Bachelor’s degree in Business, Aviation Management, or a related field (or equivalent work experience).
• Minimum of 3-5 years of management experience, preferably in aviation or a related industry.
• Strong understanding of TSA regulations and airport security protocols.
• Experience managing budgets, scheduling, and labor cost allocation.