AIOps/Observability- DHA

US Social Security Administration; Woodlawn (MD); Vor Ort; USD 110.000 - 140.000; Vollzeit

Zusammenfassung

US Social Security Administration in Woodlawn, MD is seeking qualified candidates for a 2210 IT Specialist position. The role requires IT-related experience and emphasizes attention to detail, customer service, information management, problem solving, and teamwork.

Minimum qualifications call for specialized experience directly related to the work, equivalent to one year at the next lower grade; relevant IT experience or certifications may qualify.

Qualifikationen

• Specialized experience that is directly related to the work of the position, attained through the equivalent of one year of specialized experience at the next lower grade.
• Experience must be IT related; may be demonstrated by paid or unpaid experience or completion of IT training/certifications.

Kenntnisse

Attention to Detail

Customer Service

Decision Making

Information Management

Interpersonal Skills

Oral Communication

Problem Solving

Teamwork

Technical Competence

Jobbeschreibung

Applicants must qualify for the series and grade of the posted position. Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. Your resume must provide sufficient experience and/or education, knowledge, skills, abilities, and proficiency of any required competencies to perform the specific position for which you are applying.

To qualify for the 2210 IT Specialist series, the applicant must demonstrate the following competencies:

• Attention to Detail (Level 4, Advanced) - Is thorough when performing work and conscientious about attending to detail.
• Customer Service (Level 4, Advanced) - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; know about available products and services; and is committed to providing quality products and services.
• Decision Making (Level 3, Intermediate) - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change
• Information Management (Level 4, Advanced) - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
• Interpersonal Skills (Level 4, Advanced) - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
• Oral Communication (Level 3, Intermediate) - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving (Level 4, Advanced) - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Teamwork (Level 4, Advanced) - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Technical Competence (Level 4, Advanced) - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

Specialized Experience: Applicants must have specialized experience that is directly related to the work of the position and have equipped them with the competencies required to successfully perform the duties of the role. These knowledge, skills, and abilities/competencies are normally attained through the equivalent of one year of specialized experience equivalent to the next lower grade level of the position being filled.

Minimum Qualifications: Grade 14:

To qualify at the GS-14 level, you must have specialized experience at the GS-13 level, or equivalent. This experience must demonstrate proficiency in the following:

• Advanced knowledge of AIOps architectures, observability frameworks, and AI-driven correlation methods.
• Skills in strategic communication, technical leadership, and executive engagement.
• Leading enterprise-level observability and event-correlation efforts that ensure the availability and reliability of critical systems.
• Guiding enterprise decisions, presenting recommendations to executives, and lead cross-functional technical teams.

Qualification standards and additional information for this position can be found here: http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/