AIOps Lead Engineer — GenAI, Self-Healing Systems

Testing Site - JPMC; Plano (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

Testing Site - JPMC in Plano, Texas, is seeking a Lead Software Engineer to guide AI-enabled reliability across the Loan Origination System and related platforms. You will design and deploy AI-driven automation, lead incidents, mentor engineers, and collaborate with product, security, and architecture teams to embed best practices throughout the software lifecycle.

You will work hands-on, apply GenAI and RAG pipelines, vector databases, and LLM integrations, and steer architectural evaluations

Responsibilities

• Design and deploy AIOps solutions and automation pipelines to proactively detect, diagnose, and resolve incidents; reduce MTTD/MTTR, prevent recurrences
• Identify and systematically eliminate operational toil through automation targeting manual processes in incident response, deployments, testing, reporting, and routine operations
• Execute and lead the design and development of AI software solutions that enhance reliability, scalability, and performance of the LOS and related platforms
• Participate in on-call rotations, incident responses, and postmortems utilizing data-driven insights to identify and remediate reliability risks
• Collaborate with product, architecture, security, and operations teams to embed reliability, security, and AI best practices throughout the software development lifecycle
• Identify high-impact opportunities and design end-to-end GenAI solutions including RAG pipelines, vector databases, LLM integrations, and agentic workflows in driving them from concept to production
• Deliver AI-powered products with simple user workflows for non-technical stakeholders in converting technical complexity into usable features and business impact
• Ensure solutions meet regulatory, compliance, privacy, and model governance requirements for financial services
• Provide hands-on coding expertise and mentor engineers who are new to AI to establish reusable patterns, lead workshops, and build the team's ability to independently deliver AI solutions over time
• Lead evaluation sessionswith external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
• Lead communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies

Job description

Testing Site - JPMC in Plano, Texas, is seeking a Lead Software Engineer to guide AI-enabled reliability across the Loan Origination System and related platforms. You will design and deploy AI-driven automation, lead incidents, mentor engineers, and collaborate with product, security, and architecture teams to embed best practices throughout the software lifecycle.

You will work hands-on, apply GenAI and RAG pipelines, vector databases, and LLM integrations, and steer architectural evaluations