AIMLEAP Looking for IT Admin Desktop Support Engineer at Remote

AIMLEAP; United States; Remote; INR 250,000 - 400,000; Full time

Job summary

Join a dynamic and innovative technology consulting firm as an IT Admin Desktop Support Engineer L1. In this remote role, you will be a vital part of the support team, assisting with troubleshooting and resolving technical issues for internal staff. Your expertise in Windows and Mac operating systems, along with strong communication skills, will ensure that all technical challenges are met with efficiency and professionalism. This is a fantastic opportunity to grow your career in a company that values innovation and customer satisfaction, while working with a global team dedicated to excellence. If you're ready to make an impact, we want to hear from you!

Qualifications

• 1 to 6 years of experience in IT support or related field.
• Excellent English communication skills are essential.

Responsibilities

• Act as the main point of contact for internal IT support.
• Troubleshoot hardware issues and assist operations team.
• Maintain a technical support log of all interactions.

Skills

Troubleshooting

Technical Support

Windows Operating System

Mac Operating System

Communication Skills

Zoom Support

Hardware Troubleshooting

Multitasking

Tools

Slack

Zoom

Job description

AIMLEAP is Hiring:
IT Admin Desktop Support Engineer L1: Shift Time 6:30 pm to 3:30 am IST (Canada Shift)

1 to 6 Year Experience

Location: Work from Home, Bangalore, India

No of positions: 2 Nos

Industry: Information Technology

CTC: 2.5 Lacs to 4 Lacs INR

English Language: Excellent

We are looking for a dedicated support team member that can assist with fixing connection problems, troubleshooting hardware issues, and communicating with front line staff to ensure they have no technical issues.

Responsibilities:

• Be the main point of contact for internal IT support.
• Troubleshooting basic issues for online systems.
• Assist the operations team with ensuring all technical issues are resolved quickly and efficiently.
• Communicate effectively with internal staff to resolve issues.
• Support on Zoom and provide remote technical support.
• Maintain a technical Support Log of all interactions.
• Well versed in Windows & Mac Operating Systems (old and new versions).
• Knowledge of features and functions of the Chrome Browser.
• Guide agents in following troubleshooting steps.
• Innovate new strategies and ideas for solving issues.
• Experience with online audio/connectivity/bandwidth issues.
• Experience troubleshooting hardware such as computers, routers, WiFi, etc. remotely.
• Ability to multitask with many people at the same time.

Be available on Slack from 6:30 pm IST to 3:30 am IST, Monday to Friday.

Also able to Zoom call with employees, communicating both in Slack and Zoom with audio as required.

You will be reporting directly to the Manager of Technology, maintaining an interaction log detailing issues and actions taken to resolve and escalate issues as required.

About Us:

• AIMLEAP is an ISO 9001:2015 and ISO/IEC 27001:2013 certified global technology consulting and service provider offering Digital IT, AI-augmented Data Solutions, Automation, and Research & Analytics Services.
• With an automation-first approach, our services include end-to-end IT application management, mobile app development, data management, data mining services, web data scraping, self-serving BI reporting solutions, digital marketing, and analytics solutions.
• We started in 2012 and have successfully delivered projects in IT & digital transformation, automation-driven data solutions, and digital marketing for more than 500 fast-growing companies in the USA, Europe, New Zealand, Australia, Canada, and more.

– An ISO 9001:2015 and ISO/IEC 27001:2013 certified
– Served 700+ customers
– 10+ Years of industry experience
– 98% Client Retention
– Global Delivery Centers in the USA, Canada, India & Australia

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