AIML - Annotations Account & Program Manager, Data Operations

Apple; Seattle (WA); On-site; USD 129,000 - 237,000; Full time

Job summary

An established industry player is seeking a dynamic AIML Annotations Account & Program Manager to join their Data Operations team in Seattle. This role is pivotal in ensuring high-quality annotated data delivery by collaborating with diverse teams across the organization. You will leverage your extensive experience in project management and customer relations to drive initiatives that enhance productivity and customer satisfaction. This position offers a unique opportunity to work at the forefront of machine learning technology, where your contributions will significantly impact innovative projects. If you thrive in fast-paced environments and possess exceptional communication skills, this role is perfect for you.

Benefits

Comprehensive medical and dental coverage

Retirement benefits

Discounted products and free services

Educational reimbursement

Employee stock purchase plan

Discretionary bonuses

Qualifications

• 10+ years of experience managing projects across global teams.
• Superb communication skills to articulate customer requirements.

Responsibilities

• Engage with teams to deliver high-quality annotated data.
• Ensure customer satisfaction by meeting annotations needs.

Skills

Project Management

Customer Satisfaction

Communication Skills

Problem Solving

Teamwork

Accountability

Self-directed

Job description

AIML - Annotations Account & Program Manager, Data Operations

Seattle, Washington, United States Machine Learning and AI

Summary

Posted: Mar 18, 2025

Role Number: 200594550

The AIML Data Operations team is a fast-paced, dynamic environment. In this role you will engage with teams across Apple’s ecosystem with the ultimate goal of delivering high-quality annotated data. You will be responsible for capturing initial requirements, following through on all program commitments from our cross-functional operations and engineering teams, and maintaining the customer relationship. You will need to understand the strategic goals of your customers to help prioritize operations tasks and coordinate with capacity planning for operational resources. Being successful at Annotations Account and Program Management means that teams all across Apple, working on unreleased products and/or existing beloved features, will come to rely on you to meet their annotations needs with high quality, efficient, and timely annotated data.

Description

As a top-tier program manager with exceptionally high EQ, you love working with people across technical and non-technical domains to solve problems and deliver results. In this role, you’ll have a chance to lean on all of your soft skills and technical background while you engage with teams across Apple’s ecosystem who are working on innovative machine learning technology. You will work across numerous groups in the operations, engineering, and business teams to build a program that will deliver annotated data to your customers, meeting their requirements. You will act as the overall program manager ensuring follow-through on many operational projects, from prototyping to scaling across global teams to QA. You will work with the data analytics and capacity planning team to inform future annotations capacity requirements. Ultimately, you will be responsible for ensuring the satisfaction of your customers by delivering annotated data within all specified dimensions, and by working collaboratively to tackle problems as they arise, gaining your customer’s trust and confidence.

Minimum Qualifications

1. 10+ years of experience managing projects or programs including large, cross-functional initiatives across global teams.
2. Experience in customer-facing roles with emphasis on customer satisfaction.
3. Superb communication skills, both written and verbal. Can clearly articulate pointed questions to disambiguate strong customer requests from true customer requirements.
4. Skills for understanding and consolidating multiple points of view into an influential recommendation to move projects forward.
5. Excellent in teamwork and relationship building. Works to establish a collaborative working environment. Will go above and beyond to get the job done.
6. Follows through on commitments exhibiting a high degree of ownership and accountability.
7. Strategic problem solver, continually looking for ways to increase productivity and decrease confusion for customers and operations teams.
8. Self-directed and proactive. You thrive in an ambiguous and fast-paced environment.

Preferred Qualifications

Experience working with annotated data and ML researchers is a plus.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $129,600 and $236,300, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. (https://www.apple.com/careers/us/benefits.html)

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)