Aide Operations & Training Leader

Area Agency on Aging of Western Arkansas, Inc.; Fort Smith (AR); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Affordable Insurance – Health

Paid Training

Retirement plan with employer match

Paid Time Off & Holidays

Job summary

Area Agency on Aging of Western Arkansas, Inc. in Fort Smith seeks a compassionate Aide Operations & Training Coordinator to oversee scheduling and training for Personal Care Aides, Home Health Aides, and CNAs.

You will coordinate shifts, train new staff, and ensure care plans are followed with strong teamwork. Qualifications include a high school diploma or equivalent, HHA training or Arkansas CNA, EMR experience (Authenticare, MatrixCare), and a valid driver’s license.

Qualifications

• High school diploma or equivalent required.
• 75-hour HHA training certificate or Arkansas CNA certificate required.
• Experience with Authenticare and MatrixCare EMR preferred.
• Demonstrable scheduling experience and strong communication.
• Valid driver’s license and reliable transportation.
• Background checks and drug screening clearance.
• TB health card and CPR/First Aid certification or ability to obtain within 60 days.

Responsibilities

• Create and maintain accurate staff schedules in EMR systems.
• Coordinate rapid response coverage for patient needs and call-outs.
• Develop and deliver PCA/HHA/CNA orientation and ongoing training.
• Serve as primary contact between patients, families, and staff.
• Collaborate with program leadership to ensure program coverage.
• Report privacy violations and support compliance efforts.
• Maintain professional appearance and wear ID at all times.
• Perform additional duties to support department operations.

Skills

Scheduling

Training & development

Communication

Interdepartmental coordination

Reporting

Professional conduct

Rapid response

Team interaction

Education

High school diploma or equivalent

HHA 75-hour training certificate

Arkansas CNA certificate

Tools

Authenticare EMR

MatrixCare EMR

MS Word

MS Excel

Job description

Area Agency on Aging of Western Arkansas, Inc. in Fort Smith seeks a compassionate Aide Operations & Training Coordinator to oversee scheduling and training for Personal Care Aides, Home Health Aides, and CNAs.

You will coordinate shifts, train new staff, and ensure care plans are followed with strong teamwork. Qualifications include a high school diploma or equivalent, HHA training or Arkansas CNA, EMR experience (Authenticare, MatrixCare), and a valid driver’s license.