AI Transformation & Automation Analyst

Fiduciary Trust Company; Boston (MA); On-site; USD 100,000 - 130,000; Full time

Job summary

Fiduciary Trust Company seeks an AI Enablement Business Analyst to drive AI automation across business processes, from discovery to rollout and optimization. You will identify use cases, design agentic workflows, and ensure adoption with training and governance in mind.

You will partner with AI engineers, data teams, and business stakeholders to build scalable, secure solutions using generative AI, automation frameworks, and low-code platforms.

Qualifications

• 5+ years in business analysis, process automation, or digital transformation.
• 2+ years delivering AI, automation, or intelligent workflow solutions.
• Elicit and document requirements and translate them into working solutions.
• Hands-on experience building agentic workflows, prompts, guardrails, and testing.
• Strong knowledge of generative AI, AI agents, workflow orchestration, and prompt engineering.
• Experience with platforms such as Anthropic Claude Cowork, Microsoft Copilot Studio, Azure AI, OpenAI, Power Platform, ServiceNow, or Salesforce.
• Excellent analytical, problem-solving, and stakeholder management skills.
• Excellent facilitation, training, and written communication skills.
• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or related field.

Responsibilities

• Identify business processes and use cases suitable for AI automation and/or augmentation.
• Design and build end-to-end agentic workflows with prompts, tool calls, and guardrails.
• Partner with AI engineers, data engineers, and architects for deeper builds.
• Integrate agents with systems via APIs and low-code platforms.
• Ensure solutions are scalable, secure, and aligned with enterprise standards.
• Drive adoption through training, documentation, and ongoing support.
• Define KPIs and measure time savings, costs avoided, and experience impact.
• Present progress and risks to senior leadership and governance bodies.

Skills

Business analysis

AI/automation

Requirements gathering

Agentic workflows

Generative AI

Prompt engineering

Stakeholder management

Training & communication

Education

Bachelor's degree in Business/IS/CS/Engineering

Tools

Anthropic Claude Cowork

Microsoft Copilot Studio

Azure AI

OpenAI

Power Platform

ServiceNow

Salesforce

Job description

Fiduciary Trust Company seeks an AI Enablement Business Analyst to drive AI automation across business processes, from discovery to rollout and optimization. You will identify use cases, design agentic workflows, and ensure adoption with training and governance in mind.

You will partner with AI engineers, data teams, and business stakeholders to build scalable, secure solutions using generative AI, automation frameworks, and low-code platforms.