AI Transformation & Advisor Experience Lead

Guardianlife; New York (NY); On-site; USD 132,000 - 218,000; Full time

Job summary

Guardian Life seeks an AI Transformation & Experience Lead for Client Solutions & Wealth Management. The role acts as an internal consultant, translating AI capabilities into measurable commercial outcomes and driving adoption across advisory and client-facing teams.

You will lead transformation initiatives, redesign workflows, and ensure regulatory alignment to improve advisor and client experiences, productivity, and growth.

Qualifications

• Business or internal consulting experience with strong analytical skills.
• Expertise with AI tools and capabilities and implementation track-record.
• Deep Wealth Management expertise and understanding of advisor workflows.
• Experience developing scalable AI solutions and redesigning workflows using AI and automation.
• Led transformation initiatives delivering measurable business benefits.

Responsibilities

• Advise business leaders on high-value opportunities to apply AI, automation, and emerging technologies.
• Develop transformation strategies and roadmaps connecting AI to measurable outcomes.
• Design and scale AI-enabled solutions and redesigned workflows to boost productivity and growth.
• Lead implementation and adoption across Wealth Management, Client Solutions, Distribution, Operations, Technology, Risk & Compliance, and AI teams.
• Ensure solutions align with regulatory, risk, and governance requirements.

Skills

Consulting

AI tools

Wealth Management

Workflow redesign

Leadership

Regulatory awareness

Tools

AI platforms

Job description

We are seeking a strategic, commercially minded, and highly influential leader to serve as AI Transformation & Experience Lead for Client Solutions & Wealth Management. In this highly visible role, you will act as an internal consultant and trusted advisor to business leaders, transforming how advisors and client-facing teams work through the practical application of AI, automation, and emerging technologies.

You will combine deep Wealth Management expertise, strong business acumen, and AI capabilities to identify opportunities that improve business effectiveness, advisor and client experience, productivity, and growth. This leader will translate emerging AI capabilities into measurable commercial outcomes by developing transformation strategies, building scalable solutions, redesigning workflows, and driving implementation across the business while maintaining alignment with regulatory and governance requirements.

You will join a fast-growing organization that wants to transform the client and advisor's experience at Guardian by rethinking how we do things across CSW You are

A strategic and influential transformation leader who can connect emerging technology with business priorities and commercial outcomes. You bring a deep understanding of Wealth Management, advisor and client-facing workflows, service and operational processes, and the regulatory environment. You can build credibility with senior stakeholders, translate complex opportunities into clear strategies, and lead cross-functional teams from concept through implementation and adoption.

You have

• Business or internal consulting experience. Strong analytical skills. Ability to analyze in-depth workflows and rethinking strategically if/how business processes should be run.
• Expertise with AI tools and capabilities and implementation track-record
• Deep Wealth Management expertise and a strong understanding of advisor workflows, client-facing experiences, service processes, and business operations.
• Demonstrated experience developing scalable AI solutions and redesigning workflows using AI, automation, and emerging technologies.
• First-hand experience leading and rolling out transformation initiatives that delivered tangible, measurable business benefits.
• Strong commercial judgment and the ability to translate AI capabilities into improvements in productivity, business effectiveness, client and advisor experience, and growth.
• Experience partnering across business, distribution, operations, technology, product, risk, compliance, and enterprise AI teams.
• Knowledge of regulatory, governance, risk, and compliance considerations related to implementing AI-enabled solutions.

You will

• Advise business leaders on high-value opportunities to apply AI, automation, and emerging technologies across advisor and client-facing teams.
• Develop transformation strategies and roadmaps that connect AI capabilities to measurable commercial and experience outcomes.
• Design and scale AI-enabled solutions and redesigned workflows that improve productivity, business effectiveness, advisor experience, client experience, and growth.
• Lead implementation and adoption across Wealth Management, Principal Owner Growth & Development, Client Solutions, Distribution, Operations, Technology, Risk & Compliance, Product, and Enterprise AI teams
• Ensure solutions align with applicable regulatory, risk, compliance, operational, and governance

Salary Range:

$132,420.00 - $217,545.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits . Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable acco