AI & Student Portal Experience Lead

Unity Environmental University

New Gloucester (ME)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Job summary

Unity Environmental University is seeking a Digital Experience Specialist to maintain student-facing AI and digital portal infrastructure. You will own day-to-day maintenance, ensure accuracy of AI agents and knowledge bases, and keep portals like Salesforce Experience Cloud current for the student lifecycle.

The role requires QA discipline, CRM familiarity, and strong communication to support internal users and organizational initiatives.

Qualifications

Experience in a technology or digital operations role in higher education or student services.
Ability to perform QA, content maintenance, and accuracy audits with attention to detail.
Familiarity with CRM platforms, preferably Salesforce, and structured digital workflows.

Responsibilities

Own routine AI agent KB maintenance, audits, formatting updates, and versioning.
Monitor AI agent performance across lifecycle stages and address gaps or degraded content.
Maintain portal environments (e.g., Salesforce Experience Cloud) with current content and links.
Conduct regular QA checks and coordinate remediation with the analyst.
Triage and log AI agent failures or escalated interactions for systemic analysis.
Maintain system documentation, config records, and change logs for institutional knowledge.
Perform data hygiene checks and flag anomalies for review.
Serve as first point of contact for internal end-users and resolve routine issues.
Lead institutional initiatives and projects as needed.