AI Strategy & Transformation Lead

Jobtailor; Charlotte (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

American Express is seeking a strategic Programs Manager to identify and prioritize AI opportunities, develop multi-year AI roadmaps, and lead governance and adoption initiatives within a complex enterprise environment.

The role requires strong cross-functional leadership, executive presentation skills, and deep knowledge of Generative AI and LLMs to drive scalable, compliant AI solutions across the organization.

Qualifications

• Bachelor's degree in Business, Technology, Engineering, Data Science, Information Systems, or related field.
• 3+ years of experience in program management, digital transformation, technology strategy, product management, consulting, or related disciplines.
• Experience leading cross-functional initiatives involving business and technology stakeholders.
• Strong understanding of Generative AI, Large Language Models (LLMs), AI assistants, and emerging AI technologies.
• Experience developing business cases, strategic roadmaps, and executive presentations.
• Demonstrated ability to manage multiple complex initiatives simultaneously.
• Excellent communication, stakeholder management, and influencing skills.
• Employment eligibility to work with American Express in the United States; visa sponsorship will not be pursued.

Responsibilities

• Identify and prioritize AI opportunities based on impact, feasibility, risk, and organizational alignment
• Develop a multi-year AI strategy aligned with enterprise goals and business priorities
• Support, develop, and manage Custom GPTs/Projects with standards aligned to compliance requirements
• Partner with AI engineering teams to deliver scalable, maintainable AI solutions aligned with enterprise standards
• Manage AI model governance activities and ensure approval, sponsorship, risk, and compliance requirements before deployment and scaling
• Conduct workshops, office hours, training, and awareness campaigns to drive adoption
• Quantify productivity gains and identify opportunities to expand successful AI solutions
• Establish governance frameworks for AI development, deployment, and usage
• Recommend funding allocations based on enterprise impact and return on investment
• Build business cases for AI investments and monitor post-implementation outcomes to improve future decisions

Skills

Program management

Digital transformation

Technology strategy

Product management

Cross-functional leadership

Stakeholder management

Communication

AI governance

Education

Bachelor's degree

Job description

American Express is seeking a strategic Programs Manager to identify and prioritize AI opportunities, develop multi-year AI roadmaps, and lead governance and adoption initiatives within a complex enterprise environment.

The role requires strong cross-functional leadership, executive presentation skills, and deep knowledge of Generative AI and LLMs to drive scalable, compliant AI solutions across the organization.