AI Strategist

Mutiny; New York (NY); Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Fun to work with

Distributed team across US and EU

Quarterly offsites

Brand/design impact in the category

Job summary

Mutiny is seeking a Growth Strategist to own a book of managed accounts and help customers like Rippling, Uber, and Snowflake maximize value from our AI-native platform. You’ll drive onboarding, adoption, retention, and expansion while shaping customer success at a fast-growing company.

You’ll build playbooks, lead executive business reviews, and craft a roadmap for how each customer leverages Mutiny to move their growth metrics.

Responsibilities

• Own a book of managed accounts and drive growth across those accounts.
• Lead renewal and expansion efforts with customers.
• Develop playbooks and onboarding strategies to improve customer outcomes.

Skills

Account management

Customer success

EBRs

Renewals

Expansion

Adoption

Onboarding

Cross-functional collaboration

Job description

• Most CS roles are graded on how few problems the customer has
• You’ll be graded on how much they grow
• As a growth strategist at Mutiny, you’ll own a book of managed accounts and become the reason teams at customers like Rippling, Uber, and Snowflake get more out of AI than their peers
• CS isn’t a support function here
• It’s how we turn early traction into the customer base that defines a category
• You’ll build the playbooks as you go and shape what customer success looks like at an AI-native company from the ground up
• Your book. Onboarding, adoption, retention, and expansion across your managed accounts. Every customer outcome runs through you
• Customer expertise. Become the expert on how each customer’s business works and where Mutiny fits in. Translate that into “aha” moments that move their roadmap
• The AI motion. Teach customers how to use our agent-first platform to create assets that actually move the needle for their sales and marketing teams. Their team uses Mutiny because you made it obvious how
• EBRs that move things. Run business reviews that tell a real story and drive action. Follow-ups that are crisp and lead somewhere
• Renewals and expansion. Build the case six months before it comes up. Adoption and customer health are the leading indicators. Revenue is the lagging one
• The shared playbook. When you find a better onboarding flow, a sharper EBR, or a new play that’s working, you document it. The next growth strategist starts where you ended

Benefits

• You will have fun, plain and simple. There is a reason our first company value is that work should feel like play.
• You will experience a new way of working. Our team is fully distributed across the US and EU. But we come together as a company for quarterly offsites (usually in super fun places). This combination of experience-based working is a competitive advantage we plan on leaning into.
• You will get exposure to real business problems every company faces (growth) that you can take with you to start your own company (or to help scale another).
• You will create a name for yourself by bringing a level of design polish never before seen in this category while developing a spicy brand (in an otherwise boring space).

Renewal mindset. You’re building the case for why a customer should stay and grow, not scrambling when it comes up. Adoption and health are the leading indicators you watch Customer outcomes are personal. Seeing a customer hit a milestone is what gets you out of bed. Their goals are your goals. You don’t celebrate the renewal, you celebrate the result that made it inevitable Trust comes quickly. Customers feel like you’re genuinely in their corner. You’re empathetic, direct, and you always bring context and a clear ask when you need something from them The expert in the room. You dig into how the product works, how the customer’s business works, and how to connect the two. You create “aha” moments by tailoring advice to what each customer actually needs Scrappy and resourceful. You don’t wait for a perfect process. You figure things out, document what works, and leave it easier for the next person Precision communicator. Crisp follow-up emails. EBRs that tell a real story. Complex concepts in simple terms, with no jargon to hide behind