AI Solutions Engineer II - Conversational AI & GenAI

Jobtailor

Phoenix (AZ)

On-site

USD 120,000 - 180,000

Full time

14 days+

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Job summary

Jobtailor is seeking an AI Engineer to design, build, and optimize AI-driven solutions across Kore.ai and related platforms. You will develop conversational workflows, integrate with enterprise systems, and apply prompt engineering to improve experience for customers and employees.

The role requires hands-on experience with AI-powered automation, REST APIs, and SharePoint, with a focus on governance and security.

Qualifications

Bachelor's Degree or equivalent in computer science, information systems, engineering, or related field.
4-6 years designing, developing, implementing, or supporting business technology solutions.
Experience delivering AI-powered, conversational, automation, digital assistant, or business workflow solutions.
Experience translating requirements into technical solutions.
Experience API/web service integrations and modern integration approaches.
Experience supporting production solutions and driving continuous improvement.

Responsibilities

Design, develop, test, deploy, and optimize AI-powered solutions using Kore.ai and related technologies.
Configure dialogs, business logic, integrations, and experiences for customer and employee use cases.
Partner with stakeholders to translate business challenges into AI-driven solutions.
Develop and support integrations with contact centers, SharePoint, internal apps, and APIs.
Design and maintain generative AI and retrieval-augmented solutions using enterprise sources and LLMs.
Apply prompt engineering to improve answer quality, relevance, and UX.
Monitor adoption, performance, and contact center metrics; provide lifecycle ownership.