AI Solutions Engineer

Briefly; Boston (MA); On-site; USD 122,000 - 149,000; Full time

Job summary

Briefly is seeking an AI Solutions Engineer to join its Technology team in a role that connects our suite of SaaS platforms to Claude, builds cross-system visibility, and reengineers processes to be simpler before automation.

You will set technical standards, create connectors and templates for AI Operations Analysts, and collaborate with business stakeholders to translate requirements into scalable, secure designs across HR, billing, and document management.

Qualifications

• 5+ years in integration engineering, solutions engineering, business systems engineering, or data engineering in an environment with many SaaS platforms.
• Hands-on experience building integrations with REST APIs, webhooks, OAuth and other authentication methods, and JSON, using Python, JavaScript, or TypeScript.
• Experience with at least one integration or workflow automation platform (iPaaS).
• Strong SQL and data modeling skills, and experience building reporting that combines data from multiple systems.
• Advanced use of Claude (or comparable AI tools), including connecting models to data sources or building API-based or agentic workflows.
• A track record of process reengineering: examples where you simplified a cross-system process rather than automating it as-is.
• Working knowledge of security fundamentals: least-privilege access, secrets management, audit logging, and handling of confidential data.
• Experience eliciting requirements from non-technical stakeholders who cannot fully articulate them.
• Clear written documentation, including architecture diagrams and runbooks others can follow.

Responsibilities

• Design, build, and maintain integrations between our SaaS platforms, and between those platforms and Claude, using APIs, webhooks, integration platforms, and MCP connectors.
• Lead process reengineering for workflows that span systems: map them end to end, remove duplicate data entry, redundant approvals and manual handoffs, define the system of record for each data element, and only then automate.
• Build cross-system data flows and a reporting layer with consistent definitions, and deliver dashboards and alerts that give leadership and operations real-time visibility.
• Design human-in-the-loop checkpoints, monitoring, error handling, and alerting so integrations fail loudly and safely, never silently.
• Own integration security and governance: least-privilege access, credential management, audit logging, client confidentiality, and vendor security review.
• Set technical standards and maintain a shared library of connectors, Claude Skills, and templates for the AI Operations Analysts; review their work and mentor them.
• Work directly with business stakeholders and vendors to uncover requirements, and translate them into designs that non-technical users can adopt easily.
• Evaluate new SaaS tools and AI capabilities, and advise on build, buy, or integrate decisions.

Skills

5+ years of integration engineering/…

REST APIs

Webhooks

OAuth

JSON

Python

JavaScript/TypeScript

iPaaS

SQL & data modeling

Claude AI tools

process reengineering

security fundamentals

requirement elicitation

architecture/runbooks

Tools

REST APIs

Webhooks

OAuth

JSON

Python

JavaScript

TypeScript

iPaaS

Job description

Position Summary

Briefly Legal and its firms run on a broad ecosystem of SaaS platforms: practice management, time and billing, document management, HR, identity, finance, CRM, and collaboration tools. Work that matters to our attorneys and clients routinely crosses several of these systems, and today much of it is stitched together by hand.

Job Title

AI Solutions Engineer

Department

Technology

Company

Briefly

Flsa

Exempt

Position Summary

Briefly Legal and its firms run on a broad ecosystem of SaaS platforms: practice management, time and billing, document management, HR, identity, finance, CRM, and collaboration tools. Work that matters to our attorneys and clients routinely crosses several of these systems, and today much of it is stitched together by hand.

The AI Solutions Engineer is the senior technical member of the AI team. You will connect our systems to each other and to Claude, build the cross-system visibility and reporting that leadership and operations teams rely on, and reengineer the processes that span those systems so they are simpler before they are automated. You will also set the technical standards, connectors, and shared building blocks that our AI Operations Analysts use to deliver their own workflows.

Two Representative Examples

• Cross-system attorney onboarding. Onboarding a new attorney touches HR, identity, practice management, billing, and document management systems, with status tracked in a spreadsheet. You would redesign the end-to-end flow, define the system of record for each piece of data, build the integrations, and give the support team and leadership a single live view of every onboarding, with alerts when one stalls.
• Firm-wide operational visibility. Each Briefly firm records time, billing, and matter data in its own tools with its own definitions. You would build the integrations and reporting layer that normalize those definitions, so leadership sees one consistent, trusted view across firms.

Essential Functions & Responsibilities

• Design, build, and maintain integrations between our SaaS platforms, and between those platforms and Claude, using APIs, webhooks, integration platforms, and MCP connectors.
• Lead process reengineering for workflows that span systems: map them end to end, remove duplicate data entry, redundant approvals and manual handoffs, define the system of record for each data element, and only then automate.
• Build cross-system data flows and a reporting layer with consistent definitions, and deliver dashboards and alerts that give leadership and operations real-time visibility.
• Design human-in-the-loop checkpoints, monitoring, error handling, and alerting so integrations fail loudly and safely, never silently.
• Own integration security and governance: least-privilege access, credential management, audit logging, client confidentiality, and vendor security review.
• Set technical standards and maintain a shared library of connectors, Claude Skills, and templates for the AI Operations Analysts; review their work and mentor them.
• Work directly with business stakeholders and vendors to uncover requirements, and translate them into designs that non-technical users can adopt easily.
• Evaluate new SaaS tools and AI capabilities, and advise on build, buy, or integrate decisions.

Minimum Education & Experience Requirements

• 5+ years in integration engineering, solutions engineering, business systems engineering, or data engineering in an environment with many SaaS platforms.
• Hands-on experience building integrations with REST APIs, webhooks, OAuth and other authentication methods, and JSON, using Python, JavaScript, or TypeScript.
• Experience with at least one integration or workflow automation platform (iPaaS).
• Strong SQL and data modeling skills, and experience building reporting that combines data from multiple systems.
• Advanced use of Claude (or comparable AI tools), including connecting models to data sources or building API-based or agentic workflows.
• A track record of process reengineering: examples where you simplified a cross-system process rather than automating it as-is.
• Working knowledge of security fundamentals: least-privilege access, secrets management, audit logging, and handling of confidential data.
• Experience eliciting requirements from non-technical stakeholders who cannot fully articulate them.
• Clear written documentation, including architecture diagrams and runbooks others can follow.

Preferred Qualifications

• Experience in law firms, legal services, or other professional-services operations.
• Experience in a multi-entity environment, such as a group of firms or companies with different tools and processes.
• Experience with Claude connectors (MCP), Claude Skills, or the Claude API.
• Experience with a cloud data warehouse and a business intelligence tool.
• Experience with identity, single sign-on, and automated user provisioning.
• Experience mentoring analysts or less technical builders.

The base salary range for this role is $135,000 to $170,000 USD. Placement within the range depends on experience and depth of integration expertise.

Introduction To The Company

We are committed to supporting forward thinking law firms through their next stage of growth by streamlining back-office operations and enabling access to world-class functional talent

Founded in 2021, we established the Company on the belief that the modern lawyer is asked to do too much. Between marketing, business development, financial planning and more, there are too many priorities in the day and not enough time. By streamlining back-office functions under highly experienced functional leadership trained to deploy proven growth levers, we accelerate our partners growth.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

The Company is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant, or an employee based on race, color, ancestry, national origin, citizenship, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected class under federal, state, or local law.

The information that you provide in this application will be used solely to determine suitability for employment, verify identity, and maintain statistics on applicants.

Accommodation For Applicants With Disabilities

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship to the company. ??If you have a disability or special need and need assistance participating in the application process, please let us know.

E-VERIFY

This employer participates in E-Verify and will provide the federal government with your form I-9 information to confirm you are authorized to work in the U.S.