AI Solutions Architect – Practice Lead

Jobtailor; Chicago (IL); On-site; USD 140,000 - 200,000; Full time

Job summary

Jobtailor is seeking a senior AI architect/consultant in Chicago to design and implement AI-powered solutions across Halo ITSM and partner platforms. You will lead architectural design, deliver proof-of-concepts, and guide customers through AI adoption in complex enterprise environments.

The role requires deep expertise in AI platforms, governance, and enterprise integrations, with a focus on measurable improvements in service delivery and automation.

Qualifications

• . 7+ years of software development, solution architecture, or enterprise technology consulting experience.
• . 3+ years hands-on experience designing or implementing AI solutions.
• . Proficiency in one or more programming languages: Python, C#, JavaScript/Node.js, Java.
• . Experience with REST APIs, JSON, and enterprise integrations.
• . Familiarity with OpenAI, Anthropic, Azure OpenAI, Google Gemini, or similar AI platforms.
• . Strong prompt engineering and AI application design.
• . Experience leading technical discussions and designing customer-facing solutions.
• . Excellent communication and presentation skills.
• . Strong problem-solving and analytical abilities.

Responsibilities

• Design and implement AI-powered solutions integrated with Halo ITSM and third-party platforms.
• Develop use cases leveraging Generative AI, Agentic AI, Retrieval Augmented Generation (RAG), and workflow automation.
• Design AI architectures utilizing Halo Open APIs, enterprise applications, knowledge repositories, and operational data sources.
• Evaluate emerging AI technologies and recommend practical business applications.
• Build proof-of-concepts and pilot programs for customers.
• Conduct AI discovery workshops with customers.
• Identify opportunities to improve service delivery, automation, knowledge management, and user experience through AI.
• Translate business requirements into AI solution designs.
• Present technical and business concepts to both technical and executive audiences.
• Act as a trusted advisor for AI strategy and adoption.
• Develop integrations between AI platforms and enterprise systems.
• Build AI-powered assistants, knowledge search solutions, virtual agents, and automation workflows.
• Implement AI governance, security, and data privacy best practices.
• Create reusable frameworks, accelerators, and templates.
• Support production AI solutions and troubleshoot complex issues.
• Define AI service offerings and go-to-market strategy.
• Mentor developers, consultants, and junior technical resources.
• Establish AI architecture standards and delivery methodologies.
• Assist with sales opportunities, solution demonstrations, and proposal development.
• Help build a scalable AI consulting and implementation practice.

Skills

Software development

Solution architecture

Enterprise technology consulting

Python

C#

JavaScript/Node.js

Java

Prompt engineering

Communication skills

Problem solving

Tools

REST APIs

JSON

Enterprise integrations

OpenAI

Anthropic

Azure OpenAI

Google Gemini

Job description

Responsibilities

• Design and implement AI-powered solutions integrated with Halo ITSM and third-party platforms.
• Develop use cases leveraging Generative AI, Agentic AI, Retrieval Augmented Generation (RAG), and workflow automation.
• Design AI architectures utilizing Halo Open APIs, enterprise applications, knowledge repositories, and operational data sources.
• Evaluate emerging AI technologies and recommend practical business applications.
• Build proof-of-concepts and pilot programs for customers.
• Conduct AI discovery workshops with customers.
• Identify opportunities to improve service delivery, automation, knowledge management, and user experience through AI.
• Translate business requirements into AI solution designs.
• Present technical and business concepts to both technical and executive audiences.
• Act as a trusted advisor for AI strategy and adoption.
• Develop integrations between AI platforms and enterprise systems.
• Build AI-powered assistants, knowledge search solutions, virtual agents, and automation workflows.
• Implement AI governance, security, and data privacy best practices.
• Create reusable frameworks, accelerators, and templates.
• Support production AI solutions and troubleshoot complex issues.
• Define AI service offerings and go-to-market strategy.
• Mentor developers, consultants, and junior technical resources.
• Establish AI architecture standards and delivery methodologies.
• Assist with sales opportunities, solution demonstrations, and proposal development.
• Help build a scalable AI consulting and implementation practice.

Requirements

• 7+ years of software development, solution architecture, or enterprise technology consulting experience.
• 3+ years of hands‑on experience designing or implementing AI solutions.
• Strong programming experience in one or more of the following: Python, C#, JavaScript / Node.js, Java.
• Experience working with REST APIs, JSON, and enterprise integrations.
• Experience with OpenAI, Anthropic, Azure OpenAI, Google Gemini, or similar AI platforms.
• Strong understanding of prompt engineering and AI application design.
• Experience designing customer‑facing solutions and leading technical discussions.
• Excellent communication and presentation skills.
• Strong problem‑solving and analytical abilities.