AI Solution Engineer

Bland; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A technology company in the United States is seeking an AI Engineer to drive customer onboarding and shape the implementation of AI-driven solutions. The ideal candidate will blend technical expertise with product thinking, ensuring customer deployments are efficient and effective. Responsibilities include managing integrations, guiding conversational experiences, and proactively communicating with stakeholders. This position offers a unique opportunity to lead product launches and develop long-term partnerships with clients.

Qualifications

• Experience in Solutions Engineering or Product Management.
• Ability to translate business objectives into product experiences.
• Familiarity with APIs and data integration.

Responsibilities

• Drive a 14-Day Launch for customer onboarding.
• Own the Product Vision, aligning with customer goals.
• Architect Technical Integrations using APIs and databases.
• Shape Conversational Experiences for AI interactions.
• Provide weekly status updates and manage timelines.
• Unlock future value by identifying new use cases.

Skills

Technical savvy

Product thinking

API integration

Project management

Conversational design

Job description

The Role

As an AI Engineer at Bland, you’re not just another Solutions Engineer—you’re the product owner of each customer’s onboarding journey. Imagine taking the reins of a micro “product launch” for every new customer. You’ll shape their implementation with our platform, ensuring they go from contract signature to a fully functional AI-driven call flow in under two weeks.

If you’re someone who loves blending technical savvy with product thinking—someone who can translate business objectives into tangible product experiences and who treats each deployment like a well-scoped MVP—this role was built for you. Whether you come from a Solutions Engineering background with strong product instincts or you’re an ex-Product Manager eager to get your hands dirty with code and APIs, this is your opportunity to define the next generation of customer experiences.

What You’ll Do

• Drive a 14-Day Launch: Treat each customer’s onboarding like a mini product development cycle. Within two weeks, you’ll deliver a polished, AI-powered phone agent that’s ready to delight callers and move the customer’s needle on key business metrics.

• Own the Product Vision (Per Deployment): Collaborate with customers to understand their goals, success criteria, and operational context. Then, translate these insights into a clear, measurable deployment plan that aligns with Bland’s capabilities with their strategic objectives.

• Architect Technical Integrations: Work hands-on with APIs, webhooks, and databases to seamlessly integrate Bland into the customer’s existing systems. Your technical expertise ensures data flows smoothly and securely, setting the foundation for a scalable AI agent experience.

• Shape Conversational Experiences: Guide the creation and refinement of voice prompts, conversation flows, and call pathways. You’ll blend prompt engineering techniques with user-focused product sense to deliver natural, brand-aligned interactions.

• Iterate, Adapt, and Communicate: Provide weekly status updates, manage timelines, and communicate proactively with both internal and external stakeholders. Just like a PM, you’ll mitigate risks, reprioritize as needed, and keep everyone aligned around the deployment roadmap.

• Unlock Future Value: As customers gain confidence, surface new use cases and features that can drive ongoing value. Use your product mindset to spot expansion opportunities and ensure each deployment isn’t just a one-off success, but the start of a long-term partnership.