AI Solution Architect

Global Business Ser. 4u; Hartford (CT); Hybrid; USD 140,000 - 180,000; Full time

Job summary

Global Business Ser. 4u in Hartford, CT is seeking a software architect/engineer with strong Cloud and AI experience to design and deliver scalable systems.

The role focuses on Gen AI integration, cloud platforms (GCP/AWS/Azure), REST APIs, Kafka, and data stores, working on an Agile team with hybrid work arrangement.

Qualifications

• Architectural/technical experience with Gen AI (RAG/embeddings/agentic AI)
• Cloud expertise across GCP, Azure, AWS and cloud/SaaS integration
• Experience designing REST APIs for developer experience
• Experience with Kafka messaging/streaming
• Experience with RDBMS and/or NoSQL (MongoDB); aware of normalization/denormalization, sharding
• Experience designing complex systems with rigorous approach
• Adept at requirements analysis, estimation, design and testing
• Familiarity with common design patterns
• Excellent collaboration and communication; able to work with product teams and stakeholders
• Experience on an Agile team; distributed computing, race conditions, concurrency

Skills

GenAI

Cloud platforms (GCP/AWS/Azure)

REST APIs

Kafka

RDBMS/NoSQL (MongoDB)

Distributed computing & concurrency

Design patterns

Agile team & collaboration

Requirements analysis & testing

Communication (verbal & written)

Tools

Salesforce AgentForce

Five9

CI/CD

DevOps

Job description

Hartford, CT (Hybrid 3 days per week onsite)

Job Description

Must have Cloud and AI exp

• Architectural/technical experience with Gen AI (RAG/chain frameworks, Vector DB searches and embeddings, Agentic AI, etc.)
• Architectural/technical expertise with cloud especially GCP, Azure, AWS (native, cloud agnostic, container, etc offerings) and cloud/SAAS systems integration.
• Experience designing REST APIs that facilitate a strong developer experience or simplify systems integration.
• Experience designing systems that leverage Kafka for messaging/streaming.
• Experience with RDBMS and/or NoSQL databases (i.e. MongoDB). Understands the benefits and trade-offs of both. Familiar with normalization and denormalization, sharding, and other data-centric patterns
• Experience with the design and development of complex systems; employs a disciplined and rigorous approach
• Adept at requirements analysis, estimation, systems and application design, and testing
• Familiarity with popular Design Patterns.
• Excellent collaboration, influencing, and consensus-building skills. Ability to work with persons in all job functions (e.g. product, program, developers, etc).
• Excellent verbal and written communications
• Ability to manage multiple competing priorities with minimal supervision. Self-directed
• A great team player, with demonstrable experience delivering superior software products via Agile methodologies
• Experience on an Agile team
• Experience with distributed computing architectures, including race conditions, parallelism, and concurrency control
• Meeting facilitation with stakeholders, partners and team

Desired Skills

• Knowledge of impending AI agent interoperability “standards”/approached (i.e. Model Context Protocol, Agent2Agent, etc.)
• Knowledge of Salesforce AgentForce.
• Contact Center technology expertise (Salesforce, Five9, etc.)
• A proven track record working as part of a team on large/complex systems
• Experience with SAFe Software Development Principles
• Experience with distributed caching solutions; understands the factors that enable effective caching
• Exposure to CI/CD and DevOps