AI Solution Analyst - Global Future Leaders Program (2027)

Lenovo; Morrisville (NC); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Lenovo in Morrisville, North Carolina, is seeking high-potential graduates for the Global Future Leaders Program as an AI Solution Analyst. This highly selective program offers hands-on experience across pre-sales, R&D, and forward deployed engineering with global teams.

You will support live demos, discovery workshops, PoCs, and KPI tracking to quantify AI impact, with hybrid on-site or remote deployments and mentorship from senior leaders.

Responsibilities

• Support customer-facing technical discussions, deliver live demos and explain CSAS capabilities.
• Participate in discovery workshops to map AI-driven transformation opportunities.
• Collaborate with R&D to extend CSAS platform features based on feedback.
• Configure and deploy CSAS solutions on-site or remotely for customers.
• Design and validate PoCs that demonstrate CSAS value in real environments.
• Define and track KPIs to quantify AI impact on customer service performance.

Job description

General Information

Req #: WD00104316

Career area: Artificial Intelligence

Country/Region: United States of America

State: North Carolina

City: Morrisville

Date: Sunday, September 6, 2026

Working time: Full-time

Additional Locations: United States of America - North Carolina - Morrisville

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Global Future Leaders Program: Start Strong. Lead Early.

The Lenovo Global Future Leaders Program is a highly selective program designed to develop Lenovo's next generation of business and technology leaders. Created for exceptional graduates, the program provides accelerated development opportunities for individuals ready to grow their careers and make an impact at one of the world's leading technology companies.

As a Global Future Leader, you'll gain hands‑on experience through challenging assignments and rotational opportunities across Lenovo. You'll collaborate with teams and leaders around the world, building a broad understanding of our organization while developing the skills needed to create meaningful impact. During your first three years, you'll participate in cross‑functional experiences, strategic projects, leadership development, and mentorship opportunities designed to accelerate your growth. From day one, you'll take on meaningful work, gain exposure to senior leaders, and help drive innovative solutions that deliver smarter technology for all. We're looking for ambitious problem‑solvers, innovative thinkers, and future leaders who are energized by technology, embrace new challenges, and are eager to make an impact.

What You Can Expect

• Cross‑functional rotational experiences across Lenovo's business, providing broad exposure and diverse career experiences
• Meaningful business impact from day one through strategic projects and real‑world challenges
• Exposure to senior leaders along with structured leadership development and mentorship
• Collaboration with global teams and stakeholders across one of the world's leading technology companies
• Accelerated career growth through innovation, continuous learning, and opportunities to influence the future of smarter technology for all

In This Global Future Leader role, You will act as an AI Solution Analyst

Role Overview In this role, you will report to the Solutions & Services Group (SSG) Customer Service AI Solution (CSAS) Director, supporting enterprise customers across key global markets. You will join Lenovo's CSAS team, an innovative organization delivering enterprise‑grade, infrastructure‑agnostic Agentic AI platforms that transform global customer service operations. In this versatile hybrid position spanning Technical Pre‑Sales, R&D Solution Development, and Forward Deployed Engineering (FDE), you will take part in collaborative planning sessions, customer discovery workshops, and solution sprint reviews to master and deploy our award‑winning CSAS platform.

What You'll Do

• Technical Pre‑Sales & Live Demos: Support customer‑facing technical discussions, configure and deliver live demos, and help articulate CSAS platform capabilities to both technical and business stakeholders.
• Customer Workflow Discovery: Participate in discovery workshops to understand current customer service workflows, identify pain points, and map opportunities for AI-driven transformation.
• R&D & Platform Enhancement: Collaborate with the R&D team to refine and extend CSAS platform features based on real‑world customer requirements and feedback.
• Forward Deployed Engineering (FDE): Work hands‑on with customers to configure, integrate, and customise CSAS solutions in on‑site or remote deployment scenarios.
• Proof of Concept (PoC) Execution: Help design, build, and validate PoCs that demonstrate the value of CSAS in real customer environments.
• KPI Instrumentation & Value Tracking: Assist in defining, instrumenting, and tracking KPIs that quantify AI impact on customer service performance and business outcomes.
• Field‑to‑R&D Feedback Loop: Capture field insights, performance data, and customer feedback, and channel them back to R&D to guide roadmap, tuning, and continuous improvement.

What You'll Learn

• How an enterprise‑grade, agentic AI customer service platform is designed, sold, customized, and deployed across global customers.
• How to translate customer workflows and business problems into AI‑driven architectures, PoCs, and production implementations.
• How to work at the intersection of technical pre‑sales, software engineering, and forward deployed engineering in a fast‑moving AI environment.
• How to communicate AI and LLM architectures clearly to executives, business stakeholders, and technical teams