AI Service Product Manager – Professional Services

Hewlett-Packard Company; Fort Collins (CO); On-site; USD 120,000 - 150,000; Full time

Job summary

Hewlett-Packard Company is seeking a talented individual to develop and manage AI service offerings while leading cross-functional collaboration. This role requires a strong background in AI technologies and service product management.

The ideal candidate should have a Bachelor's or Master's degree and over 10 years of experience in related fields. Key responsibilities include defining the AI portfolio, enhancing market engagement, and driving service lifecycle management.

Qualifications

• 10+ years of professional experience, ideally at a service, consulting, or software company.
• 5+ years of experience in service product management.
• Deep technical knowledge with AI, Data Analytics, Machine Learning, or similar technology.

Responsibilities

• Define, prioritize, and continuously improve the AI portfolio and roadmap.
• Collaborate with technical and product leaders on AI strategy.
• Launch, promote, monitor, and measure AI Service Offerings performance.

Skills

AI technologies

Project/program management

Analytical skills

Communication skills

Problem-solving skills

Education

Bachelor's or Master's degree in business, Engineering, Computer Sciences or equivalent

Tools

Agile methodologies

Scrum

Lean

Job description

This role is responsible for developing and managing AI service offerings, leading cross‑functional collaboration, and driving market and sales engagement.

Responsibilities

• Strategic Service Offer Development: Define, prioritize, and continuously improve the AI portfolio and roadmap based on market research, customer feedback, competitive analysis, and data‑driven insights.
• Strategic Service Offer Development: Look for opportunities with existing portfolio and sales motions to expand the AI conversation.
• Strategic Service Offer Development: Design and develop the AI value proposition, positioning, and pricing.
• Service Lifecycle Management: Follow the service product management processes, tools, lifecycle, and governance standards.
• Service Lifecycle Management: Seek and secure funding (internal and external) and manage spend.
• Service Lifecycle Management: Lead and develop portfolio planning over the entire lifecycle, including pricing strategies, service delivery, sales readiness, and associated processes.
• Service Lifecycle Management: Innovation, optimization, and continuous improvement.
• Cross Functional Collaboration: Collaborate with technical and product leaders to ensure alignment and consistency of the AI strategy, execution, and prioritization of the roadmap.
• Cross Functional Collaboration: Represent Professional Services and the AI Portfolio on product or solution portfolio core teams and provide service requirements into product development stages.
• Cross Functional Collaboration: Utilize technical and business skills to lead complex cross‑functional activities that have a high impact on the services business.
• Market and Sales Engagement: Identify and establish partnerships with industry leaders in AI.
• Market and Sales Engagement: Launch, promote, monitor, and measure the AI Service Offerings performance, customer satisfaction, and market feedback.
• Market and Sales Engagement: Work across regions and teams to develop and implement new services, solutions, or programs to meet emerging customer/market needs and fuel profitable growth.
• Performance Analysis: Perform business analysis, identify root cause, and develop recommendations/solutions to drive business improvements.
• Performance Analysis: Define, measure, & report OKRs aligned to product/business strategy goals.

Education & Experience

• Bachelor’s or Master’s degree in business, Engineering, Computer Sciences, or equivalent experience.
• 10+ years of professional experience, ideally at a service, consulting, or software company.
• 5+ years of experience in service product management.
• Proven experience in launching and managing a portfolio of technical offerings.
• Deep technical knowledge with AI, Data Analytics, Machine Learning, or similar technology.

Knowledge & Skills

• Proven background in AI technologies, IT and services industries, and service product management.
• Proven track record of creating and launching successful and profitable service offers.
• Familiar with the latest trends and technologies in AI‑enabled solutions, such as natural language processing, machine learning, computer vision, etc.
• Certified or trained in relevant frameworks and methodologies for service product management, such as Agile, Scrum, Lean, etc.
• Highly developed problem‑solving, project/program management, change management, and analytical skills.
• Ability to lead and inspire teams, develop relationships, exercise independent judgment, and accomplish goals under pressure.
• Excellent communication, presentation, negotiation, and influencing skills.
• Strong knowledge of workforce solutions market, customer needs, and competitive landscape.
• Creative and strategic thinker, self‑motivated, results‑oriented, and customer‑centric.
• Ability to work effectively in a fast‑paced, dynamic, and collaborative environment.