AI Scientist - Agentic AI

Zoom; Seattle (WA); Hybrid; USD 143,000 - 313,000; Full time

Job summary

Zoom is seeking an AI Scientist to develop intelligent agents in dynamic environments, focusing on enhancing user experiences through innovative AI solutions. The successful candidate will join a dedicated team to create cutting-edge technologies, applying advanced algorithms and collaborating across teams to impact workplace efficiency and engagement.

Benefits

Comprehensive benefits program

Work-life balance support

Opportunities for career advancement

Qualifications

• Understanding of machine learning algorithms, neural networks, and reinforcement learning.
• Experience with cognitive architectures and multi-modality (speech and vision).

Responsibilities

• Conduct research in Agentic AI and develop autonomous agents.
• Design and implement algorithms for user experience improvements.
• Collaborate with teams to integrate solutions into Zoom applications.

Skills

Problem-solving

Creativity

Collaboration

Education

Master's degree in Computer Science, Artificial Intelligence, or related field

Tools

Python

C++

Java

PyTorch

Job description

AI Scientist - Agentic Verticals

What you can expect

As an AI Scientist specializing in Agentic AI, you will develop intelligent agents that perceive, reason, and act in dynamic environments as part of Zoom AI Companion (AIC). Your work will directly impact the Zoom user experience by designing and implementing novel algorithms and systems. These impact workplace efficiency and customer engagement in Zoom Revenue Accelerator (ZRA), Zoom Customer Experience (ZCX) and Zoom Workplace for numerous domains.

About the Team

We are part of the Zoom AI Vertical Organization, dedicated to enhancing the Zoom user experience in workplace and customer interactions. Our team of experts is focused on creating the next generation of AI technologies. This technology can understand, learn, and adapt to improve user engagement and satisfaction. We are seeking a talented AI Scientist to join our team and contribute to our groundbreaking Agentic AI project.

Responsibilities

• Conducting cutting-edge research in the field of Agentic AI, focusing on developing autonomous agents that can learn and adapt in complex environments.

• Designing, implementing, and evaluating novel algorithms for perception, reasoning, decision-making, and learning to improve Zoom’s user experience.

• Developing AI solutions that enhance meeting experiences and enable seamless human-machine natural interactions within Zoom.

• Applying large language models (LLM) and Agentic AI frameworks to real production scenarios, fundamentally changing how humans communicate and collaborate during work and daily life.

• Collaborating with cross-functional teams to integrate Agentic AI solutions into Zoom’s real-world applications and products.

• Mentoring and providing guidance to junior researchers and team members.

What we’re looking for

• Master's degree in Computer Science, Artificial Intelligence, Machine Learning, Cognitive Science, or a related field

• Show an understanding of machine learning algorithms, neural networks, reinforcement learning, cognitive architectures, and multi-modality including speech and vision

• Exhibit development skills in programming languages such as Python, C++, or Java, and experience with AI frameworks and libraries (e.g., PyTorch)

• Utilize problem-solving skills and the ability to think creatively and critically about complex problems

• Communicate and collaborate with the ability to work effectively in a team-oriented environment

Salary Range or On Target Earnings:

Minimum:

$143,000.00

Maximum:

$312,800.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learnfor more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application – take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step.