AI Prompt Engineer IV

Moonfire; Phoenix (AZ); On-site; USD 140,000 - 190,000; Full time

Job summary

tango is seeking an experienced AI Prompt Engineer IV to lead the development, governance, and operational excellence of enterprise AI solutions. You will serve as the internal expert for prompt engineering and AI performance management, ensuring solutions deliver business value, accuracy, and scalability.

Initial focus includes ADI workflows with plans to expand Tango's internal AI capabilities, reducing reliance on external vendors by building internal expertise in governance, testing, and

Qualifications

• Bachelor's degree required in a related field.
• 7+ years of experience in technology, analytics, process improvement, AI, automation, product management, or related disciplines.
• 3+ years of direct experience with generative AI platforms, LLMs, prompt engineering, or AI solution development.
• Experience designing, testing, and optimizing AI workflows in production environments.
• Strong understanding of LLMs, RAG, prompt chaining, model evaluation, and AI performance measurement.
• Experience translating business requirements into technical AI solutions.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Design, develop, test, and optimize prompts for LLMs and AI-driven workflows.
• Continuously improve prompt performance through experimentation and measurement.
• Develop reusable prompt frameworks, templates, and standards.
• Translate complex business processes into AI-assisted solutions.
• Identify opportunities for AI adoption throughout Tango's operations.
• Establish enterprise standards for prompt engineering, AI usage, documentation, and governance.
• Develop testing and validation methodologies to ensure compliance and performance.
• Create auditability, version control, and approval processes for prompts.
• Implement prompt lifecycle management with change control and rollback procedures.
• Partner with Compliance and Privacy teams for responsible AI use.
• Monitor production AI solutions for quality, accuracy, drift, and performance.
• Develop dashboards and metrics to measure AI impact.
• Analyze user feedback and operational outcomes to identify improvements.
• Establish formal feedback loops with stakeholders.

Skills

Prompt Engineering

LLMs

AI Governance

NLP

ML Concepts

AI Performance Optimization

Data Analysis

Production Monitoring

Testing & Validation

Process Improvement

Business Transformation

Vendor Management

Change Management

Technical Documentation

Problem Solving

Education

Bachelor's degree in Computer Science, Data Science, Information Systems, Business Analytics, Engineering, or related field

Tools

SQL

Python

Power Automate

APIs

Workflow Automation

Low-code Platforms

Job description

Brief Description

tango is seeking an experienced AI Prompt Engineer IV to lead the development, optimization, governance, and operational excellence of enterprise AI solutions. This role will serve as Tango's internal subject matter expert for prompt engineering and AI performance management, ensuring AI-driven solutions deliver measurable business value, accuracy, compliance, and scalability.

While the initial focus will include ownership and optimization of Clinical ADI and Referral ADI workflows, this position is intended to establish and expand Tango's long-term internal AI capabilities. The successful candidate will reduce organizational dependence on external vendors by creating internal expertise in prompt engineering, AI governance, testing, monitoring, change management, and enterprise AI adoption.

This role partners closely with Clinical Operations, Referral Management, IT, Product, Business Intelligence, Compliance, and executive leadership to design and support AI-driven solutions that improve operational efficiency, clinical support processes, and business outcomes across the enterprise.

Key Responsibilities

Enterprise AI Strategy & Prompt Engineering

• Design, develop, test, and optimize prompts for large language models (LLMs) and AI-driven workflows.
• Continuously improve prompt performance through experimentation, measurement, and refinement.
• Develop reusable prompt frameworks, templates, and standards to ensure consistency across AI implementations.
• Translate complex business processes into AI-assisted solutions that improve productivity, quality, and scalability.
• Identify new opportunities for AI adoption throughout Tango's business operations.

AI Governance & Quality Assurance

• Establish enterprise standards for prompt engineering, AI usage, documentation, and governance.
• Develop testing and validation methodologies to ensure AI outputs meet business, operational, and compliance requirements.
• Create auditability, version control, and approval processes for prompt modifications.
• Implement prompt lifecycle management practices, including change control, release management, and rollback procedures.
• Partner with Compliance and Privacy teams to ensure responsible and compliant use of AI technologies.

AI Performance Monitoring & Optimization

• Monitor production AI solutions for quality, accuracy, consistency, drift, and operational performance.
• Develop dashboards, metrics, and reporting to measure AI effectiveness and business impact.
• Analyze user feedback and operational outcomes to identify improvement opportunities.
• Establish formal feedback loops with stakeholders and business users to continuously improve AI performance.

Vendor Management & Knowledge Transfer

• Partner with external AI vendors to support implementation and optimization activities.
• Drive knowledge transfer from third-party vendors to internal teams.
• Evaluate vendor performance and recommend improvements, modifications, or alternative solutions.
• Build internal capabilities that reduce long-term reliance on external AI consulting resources.

Enterprise AI Innovation

• Research emerging AI technologies, prompt engineering techniques, and industry best practices.
• Pilot and evaluate new AI use cases and tools.
• Support future AI initiatives across business functions, including clinical operations, referral management, customer service, quality, analytics, finance, HR, and corporate functions.
• Serve as an internal advisor and educator on AI best practices and opportunities.

Required Qualifications

• Bachelor's degree in Computer Science, Data Science, Information Systems, Business Analytics, Engineering, or related field.
• 7+ years of experience in technology, analytics, process improvement, AI, automation, product management, or related disciplines.
• 3+ years of direct experience working with generative AI platforms, large language models, prompt engineering, or AI solution development.
• Experience designing, testing, and optimizing AI workflows in production environments.
• Demonstrated understanding of LLMs, retrieval-augmented generation (RAG), prompt chaining, model evaluation, and AI performance measurement.
• Experience developing business requirements and translating them into technical AI solutions.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Preferred Qualifications

• Experience in healthcare, managed care, home health, utilization management, or healthcare operations.
• Experience with Microsoft Copilot, Azure AI, OpenAI, Anthropic, Google Gemini, or similar platforms.
• Familiarity with SQL, Python, Power Automate, APIs, workflow automation, or low-code platforms.
• Experience establishing AI governance, responsible AI frameworks, or quality assurance programs.
• Project management or product ownership experience.
• Experience working with healthcare compliance and regulatory environments.

Knowledge, Skills & Abilities

• Prompt Engineering
• Large Language Models (LLMs)
• AI Governance
• Natural Language Processing (NLP)
• Machine Learning Concepts
• AI Performance Optimization
• Data Analysis & Analytics
• Production Monitoring
• Testing & Validation Frameworks
• Process Improvement
• Business Transformation
• Vendor Management
• Change Management
• Technical Documentation
• Problem Solving & Troubleshooting

tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.