AI Profile and Guardrail Lead

NBMBAA; Maplewood (MN); Presencial; USD 165.000 - 201.000; Jornada completa

Descripción de la vacante

3M is seeking an AI Guardrails & Profile Engineer to shape how its conversational AI answers customer and employee questions safely and accurately. You will author guardrail policies and SME profiles, test changes rigorously, and collaborate with legal and product safety to ensure trustworthy AI responses.

The role requires a Bachelor’s degree and 5 years in digital product, content governance, QA testing, or AI design.

Formación

• Bachelor's degree completed and verified prior to start.
• 5 years of combined experience in digital product, content governance, QA testing, prompt or conversational AI design, or technical writing.

Responsabilidades

• Author and maintain conversational AI guardrail policies and SME profiles, translating business, legal, and safety requirements into structured, testable instructions.
• Design and run QA and regression testing for AI profiles and guardrails, documenting defects and verifying fixes before each release.
• Manage change control across QA and development environments using Jira and Git, including tickets, pull requests, and version tracking.
• Partner with subject matter experts, legal, and product safety reviewers to validate and approve AI response behavior.
• Analyze conversation history and user feedback to identify coverage gaps and continuously improve answer accuracy and completeness.
• Maintain versioned policy catalogs and support release, rollback, and incident handling for guardrail changes.

Conocimientos

Digital product experience

Content governance

Quality assurance testing

Conversational AI design

Technical writing

Educación

Bachelor's degree

Herramientas

Jira

Git

Descripción del empleo

Job Description

AI Guardrails & Profile Engineer

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.

The Impact You’ll Make in this Role

As an AI Guardrails & Profile Engineer, you will shape how 3M's conversational AI answers customer and employee questions safely and accurately. You will author and maintain the guardrail policies and subject matter expert (SME) profiles that govern what the AI can and cannot say, test those changes rigorously before each release, and partner with legal, product safety, and division experts to keep answers trustworthy. Your work directly protects customers and 3M while expanding the range of questions the AI can usefully answer.

Key Responsibilities

• Author and maintain conversational AI guardrail policies and subject matter expert (SME) profiles, translating business, legal, and safety requirements into structured, testable instructions
• Design and run quality assurance (QA) and regression testing for AI profiles and guardrails, documenting defects and verifying fixes before each release
• Manage change control across QA and development environments using Jira and Git, including tickets, pull requests, and version tracking
• Partner with subject matter experts, legal, and product safety reviewers to validate and approve AI response behavior
• Analyze conversation history and user feedback to identify coverage gaps and continuously improve answer accuracy and completeness
• Maintain versioned policy catalogs and support release, rollback, and incident handling for guardrail changes

Your Skills and Expertise:

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Bachelor's degree (completed and verified prior to start)
• Five (5) years of combined experience in digital product, content governance, quality assurance testing, prompt or conversational AI design, or technical writing in a private, public, government or military environment

Additional qualifications that could help you succeed even further in this role include:

• Experience authoring or testing conversational AI, prompts, or structured content policies
• Hands‑on familiarity with Jira and Git (tickets, pull requests, version control)
• Strong analytical, quality assurance, and defect-tracking skills with high attention to detail
• Proven cross‑functional collaboration and stakeholder management
• Ability to translate legal, safety, and business requirements into clear, testable rules
• Working knowledge of, or the ability to quickly learn, 3M product and industrial/safety domains

Work location:

This role has on-site working model, with the employee working at least four days a week in the office at 3M Center, located in Maplewood, MN.

Travel: No

Relocation: No

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Chat with Max

For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.

Applicable to US Applicants Only: The expected compensation range for this position is $164,612 - $201,193, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/.

Good Faith Posting Date Range 10/16/2026 To 11/15/2026 Or until filledAll US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M. Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.

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