AI Profile and Guardrail Lead

3M; Maplewood (MN); On-site; USD 165,000 - 201,000; Full time

Job summary

3M is seeking an AI Guardrails & Profile Engineer to shape how 3M's conversational AI answers customer and employee questions safely and accurately. You will author and maintain guardrail policies and SME profiles, test changes before release, and collaborate with legal, product safety, and division experts.

This on-site role at 3M Center in Maplewood, MN requires a Bachelor's degree and 5 years of relevant experience in AI design or QA.

Qualifications

• Five years of combined experience in digital product, content governance, QA testing, or AI design.
• Experience authoring or testing conversational AI, prompts or policies.
• Hands-on Jira and Git experience (tickets, PRs, version control).
• Strong analytical and defect-tracking skills with high attention to detail.
• Proven cross-functional collaboration and stakeholder management.

Responsibilities

• Author and maintain conversational AI guardrail policies and SME profiles, translating business, legal, and safety requirements into structured, testable instructions.
• Design and run QA and regression testing for AI profiles and guardrails, documenting defects and verifying fixes before each release.
• Manage change control across QA and development environments using Jira and Git, including tickets, pull requests, and version tracking.
• Partner with subject matter experts, legal, and product safety reviewers to validate and approve AI response behavior.
• Analyze conversation history and user feedback to identify coverage gaps and continuously improve answer accuracy and completeness.
• Maintain versioned policy catalogs and support release, rollback, and incident handling for guardrail changes.

Skills

QA testing

AI design

Content governance

Stakeholder management

Analytical skills

Cross-functional collaboration

Education

Bachelor's degree

Tools

Jira

Git

Job description

Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers. This position provides an opportunity to transition from other private, public, government or military experience to a 3M career. The Impact You’ll Make in this Role As an AI Guardrails & Profile Engineer, you will shape how 3M's conversational AI answers customer and employee questions safely and accurately. You will author and maintain the guardrail policies and subject matter expert (SME) profiles that govern what the AI can and cannot say, test those changes rigorously before each release, and partner with legal, product safety, and division experts to keep answers trustworthy. Your work directly protects customers and 3M while expanding the range of questions the AI can usefully answer.

Key Responsibilities

• Author and maintain conversational AI guardrail policies and subject matter expert (SME) profiles, translating business, legal, and safety requirements into structured, testable instructions
• Design and run quality assurance (QA) and regression testing for AI profiles and guardrails, documenting defects and verifying fixes before each release
• Manage change control across QA and development environments using Jira and Git, including tickets, pull requests, and version tracking
• Partner with subject matter experts, legal, and product safety reviewers to validate and approve AI response behavior
• Analyze conversation history and user feedback to identify coverage gaps and continuously improve answer accuracy and completeness
• Maintain versioned policy catalogs and support release, rollback, and incident handling for guardrail changes

Your Skills and Expertise

• Bachelor's degree (completed and verified prior to start)
• Five (5) years of combined experience in digital product, content governance, quality assurance testing, prompt or conversational AI design, or technical writing in a private, public, government or military environment
• Experience authoring or testing conversational AI, prompts, or structured content policies
• Hands-on familiarity with Jira and Git (tickets, pull requests, version control)
• Strong analytical, quality assurance, and defect-tracking skills with high attention to detail
• Proven cross-functional collaboration and stakeholder management
• Ability to translate legal, safety, and business requirements into clear, testable rules
• Working knowledge of, or the ability to quickly learn, 3M product and industrial/safety domains

Work location:

This role has on-site working model, with the employee working at least four days a week in the office at 3M Center, located in Maplewood, MN.

Travel:

No

Relocation:

No

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Applicable to US Applicants Only

The expected compensation range for this position is $164,612 - $201,193, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/. Good Faith Posting Date Range 10/16/2026 To 11/15/2026 Or until filled.

Pay & Benefits Overview

https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/

3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

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Learn more about 3M's creative solutions to global challenges at www.3M.com or on Twitter @3M or @3MNews.