AI Production Support Engineer

Tradeweb

Jersey City (NJ)

Remote

USD 150,000 - 210,000

Full time

14 days+

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Benefits offered by this job

Health Insurance

Hybrid Environment

401(k) Match

Job summary

Tradeweb Technology is seeking a senior Production Support professional with a strong focus on applying AI to improve operational efficiency, incident response, and root cause analysis within the Credit trading platform. The role aims to understand existing production issues, investigation patterns, and support workflows, designing AI-powered tools to reduce MTTD, MTTR, and toil.

The position sits at the intersection of production support, software engineering, and AI enablement, partnering with

Qualifications

Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
10+ years of IT experience with significant Production Support, Site Reliability, or DevOps.
Experience supporting large-scale financial/trading systems with distributed architecture.
Strong programming background in one or more: C++, Python, Node.js.
Experience with logging/monitoring tools, containers/orchestration, and messaging/streams.

Responsibilities

Analyze historical incidents to identify patterns and bottlenecks.
Design AI-powered tools to accelerate root-cause analysis and incident triage.
Embed AI into day-to-day workflows with Dev, QA, and Business teams.
Develop internal tools and lightweight services to boost support productivity.
Document AI-driven workflows and measure impact on MTTR and toil.
Ensure high availability and stability for production, demo, and test environments.

Skills

Production Support

C++

Python

Node.js

Scripting

Logging/Monitoring

Docker

Kafka

Communication

Education

Bachelor’s degree in CS/Engineering

Tools

Grafana

Coralogix

Job description

Tradeweb is a global leader in electronic trading across asset classes. As financial markets become increasingly interconnected, our technology enables efficient, multi-asset trading on a global scale. We serve more than 3,000 clients in more than 85 countries, including many of the world’s largest banks, asset managers, hedge funds, insurers, corporations, and wealth managers.

Creative collaboration and sharp client focus have helped fuel our organic growth. We facilitated average daily trading volume (ADV) of more than $2.8 trillion over the past four fiscal quarters, topping $3.3 trillion in ADV for the first quarter of 2026.

Since our IPO in 2019, Tradeweb has completed four acquisitions and doubled our revenues – and 2025 was our 26th consecutive year of record revenues.

Tradeweb plays a central role in modernizing market structure by developing innovative trading protocols, embedding analytics into execution, and building technology infrastructure that supports the convergence of traditional and digitally native financial markets. Tradeweb is a great place to work, recognized in 2025 by Forbes as one of America’s Best Companies and by U.S. News & World Report as one of the Best Financial Services Companies to Work For .

Tradeweb is proud to be an EEO Minorities/Females/Protected Veterans/Disabled/Affirmative Action Employer.

Workplace Posters | U.S. Department of Labor (https://www.dol.gov/general/topics/posters)

As a technology-driven organization, we value individuals who embrace innovation and are eager to leverage emerging technologies, including AI, to improve efficiency, enhance decision-making, and deliver better outcomes for clients and colleagues. We believe the greatest impact comes from combining technological capabilities with human expertise, judgment, and accountability.

Group Details

This role is a senior Production Support position with a strong focus on applying Artificial Intelligence to improve operational efficiency, incident response, and root cause analysis within the Credit trading platform.

The primary goal of the role is to understand existing production issues, investigation patterns, and support workflows, and to design and build AI-powered tools and solutions that reduce mean time to detection (MTTD), mean time to resolution (MTTR), and overall operational toil.

The role sits at the intersection of production support, software engineering, and AI enablement, partnering closely with Development, QA, and Business teams to modernize how production issues are identified, analyzed, and resolved.

Tradeweb Technology jobs are fully remote. The Tradeweb Technology hub is located in our Jersey City office which can be used for team meetings and collaboration efforts. There may be days where travel to the Jersey City office is recommended for organizational off-sites.

Job Responsibilities

Analyze historical production incidents and ticket data to identify recurring patterns, investigation paths, and bottlenecks.
Design and build AI-assisted tools to:
Accelerate root cause identification
Summarize logs, alerts, and metrics
Suggest likely failure domains or components
Assist with incident triage and prioritization
Partner with Production Support engineers to embed AI into day-to-day workflows, not as standalone experiments.
Develop internal tools, scripts, or lightweight services that leverage AI models to improve support efficiency.
Apply AI coding assistants to rapidly prototype, iterate, and productionize operational tooling.
Document AI-driven workflows, playbooks, and best practices for use by the wider support organization.
Measure and track impact of AI adoption (reduction in MTTR, investigation time, manual effort).
Provide extremely high levels of availability and stability for production, demo, and test environments supporting Credit trading.
Perform deep dives into application logs, metrics, and codebases to understand system behavior and failure modes.
Support monitoring, alerting, and observability platforms (e.g., logs, dashboards, alerts).
Work with development team and AI teams, to partner in building out new AI related features in AI.

Required Qualifications

Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
10+ years of overall IT experience, with significant experience in Production Support or Site Reliability roles or DevOps roles.
Strong hands-on experience supporting large-scale, highly available financial or trading systems with complex architecture, distributed systems and system troubleshooting.
Solid programming background with experience in one or more of:
C++ Python
Node.js
Scripting languages (Shell, Bash, Perl)
Experience working with:
Logging and monitoring tools (e.g. Coralogix, Grafana)
Containers and orchestration (Docker, Portainer)
Messaging/streaming platforms (e.g., Kafka)
Databases (relational and non-relational)
Excellent communication skills and ability to work with technical and non-technical stakeholders.

AI & Automation Skill Requirements

Hands-on experience using AI coding and assistant tools to build/enhance software solutions.
Practical experience applying AI to:
Code analysis
Log analysis
Automation
Workflow optimization
Building MCP servers & AI Agents
Familiarity with modern AI tooling ecosystems; preferred tools include:
OpenAI
Claude
Cursor
Ability to evaluate AI-generated outputs critically and apply them safely in production environments.
Experience building small internal tools, scripts or services that improve operational productivity.

Preferred Qualifications

Understanding of source control systems (e.g., Git) and collaborative development workflows.
Familiarity with ticket management systems such as ServiceNow and Jira, especially for analyzing historical incidents.
Networking knowledge, including TCP/UDP, multicast, and packet analysis tools (e.g., Wireshark).
Experience operating in regulated or security-conscious environments.
Fixed income or bond trading domain knowledge.
Exposure to AI enablement, developer productivity, or platform engineering roles.

Key Attributes for Success

Strong analytical mindset with the ability to identify patterns across complex systems.
Curiosity and willingness to challenge traditional support models using AI.
Structured, methodical approach to problem solving.
Delivery-focused and outcome-driven.
Collaborative team player with a proactive attitude.
Comfortable working flexible hours, including occasional evening or weekend support.

Additional Information

Tradeweb is committed to providing valuable and competitive benefits. In addition to working in our culture of innovation and collaboration, we offer:

Health Insurance : Highly competitive medical, dental, and vision programs
Hybrid Environment : Our employees have the flexibility of working in the office and from home.
Health Care and Dependent Care Flexible Spending Accounts : You may elect to set aside pre-tax earnings to pay for eligible health care and dependent day care expenses for you and your eligible family members.
Maven Family Building Benefit : Maven offers support for fertility and preconception; pregnancy and post-partum; adoption; surrogacy and pediatrics for children up to age 10. Tradeweb provide a $10,000 lifetime reimbursement towards fertility, egg freezing, adoption and surrogacy expenses.
Building Wealth - 401(k) Savings Plan : Employees are immediately eligible for the 401(k) plan. Participants may contribute up to 75% of eligible compensation into a traditional 401(k) and/or Roth 401(k). Tradeweb will match 100% of the first 4% of compensation that you contribute.
The current pay range for this role is currently $150,000 to $210,000 per year, based on a regular, full-time schedule. The amount of pay offered will be determined by a number of factors, including but not limited to qualifications, market data, and internal guidelines.
This role will also be eligible to participate in Tradeweb’s discretionary bonus program.
This role is expected to remain open until 8/20/26.