AI Product Support Specialist - Enterprise

podium81; Lehi (UT); On-site; USD 42,000 - 68,000; Full time

Job summary

Podium in Utah is seeking an capable customer support professional to serve as the frontline contact for ENT customers. You will use chat, email, phone, and Podium tools, becoming an expert in Podium products for technical and use-case guidance.

Ideal candidates have 1–2 years of business customer support experience, a technical degree, and a knack for independent work within a team, with strong organizational and prioritization skills.

Qualifications

• 1-2 years of experience providing support to business customers.
• Experience improving an existing support process in meaningful ways.
• Experience supporting online software or SaaS customers.
• Impressive examples of influencing customers for the better.
• Can effectively work independently and thrives in a team environment.
• Loves working directly with customers.
• Is highly organized with excellent prioritizing skills.

Responsibilities

• You will be the primary frontline contact between Podium and our ENT customers.
• You will communicate with customers through chat, email, phone, and Podium tools.
• You will become an expert in Podium products, both at a technical and customer use case level.
• You will troubleshoot customer challenges and come up with creative solutions.
• You will respond quickly and keep inquiries open with minimal wait times.
• You will not stop at simple resolution, seeking opportunities to maximize customer value.
• You will continually look for new ways to work smarter and delight our customers.

Skills

Customer support

Independent worker

Organized prioritization

Education

Technical degree

Tools

HTML

CSS

JSON

JavaScript

Job description

At Podium, we build an AI Workforce that helps local businesses turn every conversation into revenue. More than 60,000 businesses across Auto, Home Services, and Aesthetics trust Podium to drive growth 24/7, from capturing new leads to re-engaging past customers.

Two and a half years ago, we made a deliberate shift from building software for local businesses to building AI Employees that work for them. Every local business struggles to answer every call, lead, and follow-up. Our AI Operating System and AI Workforce fill that gap. We've crossed $150M in AI ARR, deployed more than 20,000 AI Employees, and helped customers generate over $13B in revenue.

Inc. Magazine named Podium the Best AI Implementation, OpenAI highlighted us for building AI Agents that drive revenue, and G2 ranked us the #1 AI Agent for Business Operations.

Podium is AI-native in every sense. We build AI for our customers, we build AI tools for ourselves, and we use AI in every role across the company.

We hire exceptional people, hold them to high standards, and give them room to make an impact. We look for people who are all-in on AI and eager to stay on the cutting edge, both in what we build for customers and in how they operate day to day. If you're hungry for growth, aligned with our operating principles , and ready to get to work, you won't find a better place to accelerate your career.

What you will be doing:

• You will be the primary frontline contact between Podium and our ENT customers. When they have questions, you have answers. You won't be stumped.
• You will communicate with customers through chat, email, phone, and Podium tools.
• You will become an expert in Podium products, both at a technical and customer use case level.
• You will troubleshoot customer challenges and come up with creative solutions. You obsess over their success.
• You will respond quickly and keep open inquiries to the bare minimum. You won't keep customers waiting.
• You will not stop at simple resolution, but will look for opportunities to help customers maximize their value from Podium.
• You will always be looking for new ways to work smarter and delight our customers. You'll be happy, but never satisfied.

What you should have:

• 1-2 years of experience providing support to business customers.
• Demonstrated experience improving upon an existing support process in meaningful ways.
• Experience supporting online software or Software-as-a-Service (SaaS) customers.
• Impressive examples of when you have influenced customers for the better.
• Can effectively work independently and thrives in a team environment.
• Loves working directly with customers.
• Is highly organized with excellent prioritizing skills.

What we hope you have:

• Your college degree is in a technical field.
• You are familiar with basic web technologies such as HTML, CSS, JSON, and JavaScript.
• Data management comes easy to you. You can work with and manipulate large data sets in common tools such as Excel or Google Sheets.

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.