AI Product Support Engineer — High-Impact, Fast-Paced

BayOne Solutions; San Francisco (CA); On-site; USD 150,000 - 165,000; Full time

Job summary

BayOne Solutions is hiring a Product Support Specialist to join our client. You’ll be on the front lines of safely delivering AI to users, responding to and tracking needs to ensure a great experience with Anthropic products.

In this role you’ll handle high-volume product support, communicate clearly and empathetically with diverse users, and collaborate with engineers to diagnose and resolve issues at scale while seeking process improvements to reduce contact rates.

Qualifications

• 2+ years of experience with high volume product support
• Excellent written communication and empathy in user interactions
• Ability to prioritize and adapt in a fast-changing product landscape
• Experience partnering with engineers and internal stakeholders to diagnose and resolve issues

Responsibilities

• Respond to user support cases in a high volume environment
• Communicate clearly and empathetically with diverse user personas
• Prioritize and adapt to evolving product landscape
• Collaborate with engineers and teammates to diagnose and resolve issues at scale
• Suggest improvements to support processes to increase efficiency and reduce contact rates

Skills

High-volume support

Empathy

Written communication

Technical aptitude

Job description

BayOne Solutions is hiring a Product Support Specialist to join our client. You’ll be on the front lines of safely delivering AI to users, responding to and tracking needs to ensure a great experience with Anthropic products.

In this role you’ll handle high-volume product support, communicate clearly and empathetically with diverse users, and collaborate with engineers to diagnose and resolve issues at scale while seeking process improvements to reduce contact rates.