AI Product Specialist: Prompt & Knowledge Engineer

WHOOP; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

WHOOP is hiring an AI Product Specialist in Boston to help build and improve the AI agents behind WHOOP Coach and other AI-powered experiences. This entry-level role focuses on writing prompts, refining prompts, building evaluations, and curating knowledge bases, collaborating with Product Managers and AI Engineers to improve accuracy, personalization, and trust.

No prior product or AI work experience is required; curiosity and excitement about WHOOP and AI are valued.

Qualifications

• Excitement about WHOOP and our mission: you use it (or can't wait to) and care about member health.
• Curiosity about AI: you use these tools yourself and want to understand why they behave the way they do.
• A track record of teaching yourself new tools quickly; you learn by doing.
• Precise, clear writing; you notice when language is ambiguous and tighten it.
• Good judgment, especially around safety and responsibility in a health context.
• Comfort with ambiguity and a bias toward making fuzzy problems concrete.
• No prior product or AI work experience required. Nice to have: hands‑on experience with LLMs, prompts, RAG, or AI agents; light scripting (e.g., Python); or a background in behavioral science, coaching, or health.

Responsibilities

• Write, test, and iterate prompts and agent instructions that shape how WHOOP's AI agents behave.
• Source, structure, and maintain the knowledge bases that ground our agents, keeping them accurate and current.
• Build evaluation cases and datasets from real usage and edge cases, and run them in our internal tooling.
• Read traces, spot failure patterns, and help diagnose where agents break: prompt, retrieval, context, or tools.
• Help tell the difference between "passes our evals" and "actually feels good to a member."
• Partner with PMs, AI Engineers, Analytics, and Design, turning their needs into concrete agent improvements.

Skills

Curiosity about AI

Precise writing

Self-learning

Safety and responsibility in health

Comfort with ambiguity

LLM prompts experience

Python scripting

Background in health/coaching

Tools

Python

Job description

WHOOP is hiring an AI Product Specialist in Boston to help build and improve the AI agents behind WHOOP Coach and other AI-powered experiences. This entry-level role focuses on writing prompts, refining prompts, building evaluations, and curating knowledge bases, collaborating with Product Managers and AI Engineers to improve accuracy, personalization, and trust.

No prior product or AI work experience is required; curiosity and excitement about WHOOP and AI are valued.