AI Product Solutions Specialist

Likewize Device Protection, LLC; Dallas, Southlake (TX, TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Likewize is seeking a hands-on AI Product Solutions Specialist to join our Product Management team at our Southlake, Texas headquarters. You will sit at the intersection of product, technology, and business innovation, identifying AI opportunities to improve customer and operational experiences.

Build prototypes, translate needs into requirements, and partner with teams to move ideas from concept through UAT and launch.

Qualifications

• Experience delivering technology solutions from idea to launch.
• Hands-on experience building AI-powered prototypes.
• Knowledge of AI tools like ChatGPT, Claude, or Copilot.
• Ability to write or troubleshoot Python and work with APIs.
• Familiarity with Agile methodologies and Jira.

Responsibilities

• Identify opportunities where AI can improve customer and operational experiences.
• Build and test AI-powered prototypes using AI tools and platforms.
• Translate business needs into product requirements, user stories, success metrics, and delivery plans.
• Partner with Product, Engineering, Data, Operations, Security, and stakeholders to move from concept to launch.
• Evaluate solution performance, adoption, risk, scalability, and impact.
• Ensure AI solutions are secure, responsible, and compliant with privacy requirements.

Skills

Product Management

Product Ownership

Business Analysis

AI Prototyping

Python Programming

APIs & Data

Communication Skills

Agile / Jira

Tools

Jira

Job description

Job Description: What This Role Is All About

Likewize is searching for a hands‑on and business‑oriented AI Product Solutions Specialist to join our Product Management team at our global headquarters in Southlake, Texas.

As our AI Product Solutions Specialist, you'll sit at the intersection of product, technology, and business innovation. You'll identify opportunities where AI can improve customer and operational experiences, build hands‑on prototypes to prove value, and partner with teams across the business to bring successful ideas to life. This is a highly visible role for someone who loves solving problems, telling compelling product stories, and getting their hands dirty building solutions.

Key Areas of Focus

• Identify customer, operational, and business challenges where AI, automation, or workflow improvements can create meaningful impact.
• Build and test AI‑powered prototypes using tools such as Copilot, ChatGPT, Claude, APIs, automation platforms, and custom solutions.
• Translate business needs into product requirements, user stories, success metrics, and delivery plans.
• Partner with Product, Engineering, Data, Operations, Security, and business stakeholders to move solutions from concept through UAT and launch.
• Evaluate solution performance, adoption, risk, scalability, and customer impact while continuously improving outcomes.
• Help ensure AI solutions are secure, responsible, and aligned with privacy, compliance, and business requirements.

What We’re Looking For

• Experience in Product Management, Product Ownership, Business Analysis, Solutions Consulting, or a similar role where you've delivered technology solutions from idea to launch.
• Hands‑on experience building, testing, or contributing to AI‑powered prototypes.
• Working knowledge of AI tools and platforms such as ChatGPT, Claude, Microsoft Copilot, or similar technologies.
• Ability to write or troubleshoot code in Python and comfortably work with APIs, structured data, and technical teams.
• Strong communication skills with the ability to tell a compelling story, influence stakeholders, and collaborate across multiple functions and regions.
• Curiosity, creativity, and sound judgment in determining when AI is the right solution and when a simpler approach is the better answer.
• Experience working with Agile methodologies and tools such as Jira.

Extra Skills We’d Love to See

Experience in insurance, insurtech, device protection, claims, warranty, or other regulated industries.

Get To Know Us

The world runs on connected devices. At Likewize, we make the experience around them work better. We partner with many of the world’s biggest brands to design and deliver seamless device journeys across protection, repair, upgrade, and renewal. We help our partners unlock growth by putting customer experience at the center of the entire device lifecycle. When tech goes wrong, we make it right. When customers are ready for something new, we make the transition simple. We operate on a global scale but never lose sight of the individual customer. Innovation is part of our DNA. We move fast, challenge the obvious, and look for better answers. We are driven by Success, Passion, Professionalism, Accountability and Teamwork – and we look for people who share the same values. At Likewize, we Go for Growth. To us, that means passion over complacency, accountability over excuses, teamwork over silos, and professionalism as the standard. This is how we create success. If that fires you up, you're going to love it here. To learn more about who we are, visit our website at www.likewize.com.

Where We Work

Our global headquarters in Southlake, TX are easily accessible to both Dallas and Fort Worth and are a 5-minute drive from Southlake Town Square. We offer many fantastic onsite amenities through our real estate partner, VariSpace. Our innovative workspace brings a first‑class employee experience with covered parking, spacious break areas, raffles/games, onsite gym, coffee shop, café, and state‑of‑the‑art facilities.

• covered parking
• spacious break areas
• raffles/games
• onsite gym
• coffee shop
• café
• state‑of‑the‑art facilities

When your tech goes wrong, Likewize makes it right. Likewize offers the most comprehensive protection against any technology disruption. Whether a device is lost, stolen, damaged, malfunctioning, in need of an upgrade or the user does not know how to do something, Likewize provides the solution. Trusted by the world’s largest brands, telcos, and banks, looking after approximately a billion of our customers’ customers. We operate in over 30 countries, resolving 250 million problems each year across insurance, warranty, repairs, trade‑ins, recycling and premium tech support.