AI Product Manager I

HSI; San Francisco (CA); On-site; USD 130,000 - 160,000; Full time

Job summary

A leading AI solutions company in San Francisco seeks an AI Product Manager to own and execute the strategy for customer-facing AI solutions. Candidates should have 3–6 years of experience in product management, with a focus on AI/ML-powered products. Responsibilities include defining product roadmaps, partnering with engineering teams, and establishing key performance metrics. Strong understanding of AI systems, excellent communication skills, and a data-driven approach are essential. This role offers opportunities to leverage AI tools to enhance product development.

Qualifications

• 3–6+ years of product management experience in SaaS or platform products.
• Experience building or managing AI/ML‑powered products.
• Strong understanding of LLMs, prompt design, RAG, and AI agent workflows.

Responsibilities

• Define and own the roadmap for a virtual assistant powered application.
• Partner with engineering to design AI‑powered features leveraging LLMs.
• Monitor key AI performance metrics and improve user experience.

Skills

Product management fundamentals

AI system understanding

Analytical and data-driven decision making

Communication skills

Cross-functional leadership

Education

Bachelor’s degree in a related field

Tools

ChatGPT

Claude

Copilot

Job description

The AI Product Manager owns the strategy and execution of HSI’s customer-facing AI solutions, including the underlying Model Context Platform (MCP) and supporting AI services.

This role is responsible for delivering intelligent, context‑aware product experiences powered by LLMs, automation, and data. The ideal candidate combines strong product management fundamentals with a practical understanding of AI systems and an AI‑native approach to how products are built, leveraging AI to accelerate everything from ideation to delivery and iteration.

Key Responsibilities

AI Product Strategy & Ownership

• Define and own the roadmap for a virtual assistant driven application interface, including conversational experiences, agent capabilities, and workflow automation
• Lead the evolution of HSI’s MCP, including context management, memory, orchestration, and service integrations
• Translate company strategy and customer needs into differentiated AI‑driven product capabilities

AI System Design & Delivery

• Partner with engineering and data teams to design AI‑powered features leveraging LLMs, RAG, and agent-based systems
• Define product requirements including system behavior, prompts, guardrails, and evaluation criteria
• Drive execution through agile development cycles, maintaining a well‑prioritized backlog of features and experiments

Model Performance & Continuous Improvement

• Establish and monitor key AI performance metrics (e.g., accuracy, task success, latency, cost, hallucination rates)
• Lead experimentation efforts to improve model outputs, workflows, and user experience
• Partner with data teams to define feedback loops, data requirements, and opportunities for fine‑tuning or optimization

AI‑Accelerated Product Management

• Leverage AI tools to accelerate core PM workflows, including requirements documentation, backlog refinement, and internal communications
• Rapidly prototype product concepts—especially conversational flows and AI interactions—to validate ideas early
• Use AI to synthesize customer feedback, support data, and usage patterns into actionable insights
• Continuously evaluate and adopt new AI tools to improve product development speed and decision‑making

Customer Insight & Cross‑Functional Leadership

• Conduct user research and analyze customer workflows to identify high‑impact AI opportunities
• Partner closely with engineering, UX, data science, and go‑to‑market teams to deliver cohesive solutions
• Serve as an internal advocate and subject matter expert for AI‑driven product capabilities

• Bachelor’s degree in a related field; technical disciplines preferred
• 3–6+ years of product management experience in SaaS or platform products
• Experience building or managing AI/ML‑powered products

AI & Technical Expertise

• Strong understanding of LLMs, prompt design, RAG, and AI agent workflows
• Familiarity with modern AI ecosystems (e.g., OpenAI, Anthropic, vector databases, orchestration frameworks)
• Experience defining and improving AI system performance through metrics and evaluation

AI‑Native Ways of Working

• Hands‑on experience using AI tools (e.g., ChatGPT, Claude, Copilot) to:
  • Generate and refine product requirements
  • Prototype product experiences and workflows
  • Analyze customer feedback and product data
• Demonstrated ability to increase speed and effectiveness by integrating AI into daily workflows

Core Product Skills

• Strong analytical and data‑driven decision‑making capabilities
• Ability to translate complex technical concepts into clear, actionable product direction
• Excellent communication and cross‑functional leadership skills

Preferred

• Experience building conversational interfaces or virtual assistants
• Familiarity with human‑in‑the‑loop systems, AI safety, or guardrails
• Experience with Agile development methodologies

Success in This Role

• Measurable customer value and adoption
• AI features are high quality, reliable, and continuously improving
• MCP evolves into a scalable and differentiated platform capability
• Product development velocity and insight generation are significantly enhanced through effective use of AI