AI Product Manager

Modernize; United States; On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Health care benefits

Retirement benefits

Paid time off

Other tax-reportable benefits

Job summary

Modernize, a QuinStreet division, seeks a Senior Product Manager to lead AI-powered customer acquisition experiences across conversational platforms, including ChatGPT, WhatsApp, and RCS. You will own the strategy and execution of products that enable homeowners to discover contractors, request quotes, and connect with service providers directly through AI-driven conversations.

This is a zero-to-one product opportunity with direct business impact, working with Engineering, Marketing, Legal, and

Qualifications

• 5+ years in Product Management for complex technical products.
• 2+ years with AI/Chatbot or LLM products.
• Experience launching AI products into production.
• Strong knowledge of AI agents, MCP, function calls, or similar integration frameworks.
• Experience with messaging platforms (WhatsApp, RCS, SMS).
• Familiarity with consent, TCPA, and compliance requirements.
• Leadership of zero-to-one initiatives from strategy to launch.
• Strong collaboration with engineering and clear stakeholder communication.

Responsibilities

• Lead strategy, roadmap, and execution for AI-powered conversational experiences.
• Own MCP capabilities and APIs linking external AI with contractor services.
• Design and optimize journeys across messaging platforms.
• Drive LLM-powered solutions for qualification, matching, and leads.
• Ensure data privacy, consent, and regulatory compliance with Legal.
• Collaborate with Engineering to define technical requirements and metrics.
• Coordinate with integration teams to connect leads to CRM/scheduling systems.
• Define and monitor KPIs: conversion, lead quality, AI performance, revenue impact.
• Expand AI distribution channels and strategic platform partnerships.

Skills

Product Management

AI/Chatbot

LLM products

MCP protocol

Messaging platforms

Compliance knowledge

Zero-to-one

Engineering collaboration

Tools

Twilio

OpenAI

Anthropic

Job description

At Modernize (a QuinStreet division) our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 20 years as a driving force as Home Improvement Leads in online lead generation - connecting homeowners with high-quality contractors - in the $500 billion annually grossing home improvement market. We’re working hard on a new brand and new products to cater to homeowners and the most successful contractors in the industry.

We’re looking for sharp, motivated individuals to join our growing team. Teammates who enjoy using technology to solve problems will thrive in our dynamic startup environment. We have an open floor plan that encourages the entire team to participate in critical discussions and allows everyone to be a vital contributing factor. You’ll enjoy our hip, newly renovated office in the heart of downtown with a view of the capital and the downtown skyline.

Job Category

QuinStreet Modernize Home Services is looking for aSenior Product Manager to lead the development of AI-powered customer acquisition experiences across conversational platforms, including ChatGPT, WhatsApp, RCS, and other AI assistants.

In this role, you will own the strategy and execution of products that enable our homeowners to discover contractors, request quotes, and connect with service providers directly through AI-driven conversations.

This is a zero-to-one product opportunity with direct business impact, working closely with Engineering, Marketing, Legal, and Integrations teams to build scalable, compliant, and revenue-generating solutions.

Responsibilities:

• Lead the product strategy, roadmap, and execution for AI-powered conversational experiences and integrations.
• Own the development of MCP (Model Context Protocol) capabilities and APIs that connect external AI assistants with contractor services.
• Design and optimize conversational customer journeys across WhatsApp, RCS, and other messaging platforms.
• Drive the development of LLM-powered solutions for homeowner qualification, contractor matching, and lead generation.
• Partner with Legal and Compliance teams to ensure appropriate consent capture, data privacy, and regulatory compliance.
• Collaborate with Engineering to define technical requirements, evaluate product performance, and deliver scalable solutions.
• Work with integration teams to connect qualified leads with contractor CRM, scheduling, and dispatch systems.
• Define and monitor product KPIs, including conversion rates, lead quality, AI performance, and revenue impact.
• Identify opportunities to expand AI-powered distribution channels and strategic platform partnerships.

Required qualifications

• 5+ years of Product Management experience, including ownership of complex technical products.
• 2+ years of experience managing AI/Chatbot, LLM or similar products.
• Proven experience launching LLM-powered or generative AI products into production.
• Strong understanding of AI agents, MCP, function calling, or similar AI integration frameworks.
• Experience working with messaging platforms such as WhatsApp Business, RCS, or SMS.
• Familiarity with TCPA regulations, consent management, and compliance requirements for customer communications.
• Experience leading zero-to-one product initiatives, from strategy through launch and optimization.
• Strong technical aptitude and ability to collaborate effectively with engineering teams.
• Excellent stakeholder management, communication, and analytical skills.

Preferred qualifications

• Experience in lead generation, marketplaces, home services, or conversational commerce.
• Familiarity with AI assistant ecosystems such as OpenAI, Anthropic, or Google Gemini.
• Experience with CPaaS providers such as Twilio, Sinch, Infobip, or Bird.
• Hands-on familiarity with SQL, API integrations, debugging, or MCP prototyping.
• Experience optimizing AI product performance, including evaluation frameworks, accuracy, latency, and cost efficiency.

The expected salary range for this position is $120,000 USD to $140,000 USD annually. This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices. The salary may be adjusted based on applicant's geographic location. The position is also eligible to receive performance bonus or commission.

The position is also eligible to participate in the Company’s standard employee benefits programs, which currently include:

• health care benefits
• (2) retirement benefits
• (3) the amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits)
• (4) any other tax-reportable benefits

Modernize (a QuinStreet division) is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law.

Please see QuinStreet’s Employee Privacy Notice here and EU/UK Candidate Privacy Notice here.