AI Product Analyst

Shogun Enterprises Inc. dba Hearth and Hearth Brokerage; United States; Remote; USD 50,000 - 70,000; Part time

Job summary

A leading service company is looking for an AI Product Analyst to audit customer calls and provide insights based on conversation-AI and product analytics. The ideal candidate will have 1-2+ years of relevant experience and a strong attention to detail. Join a dynamic team dedicated to enhancing AI performance in service sectors.

Qualifications

• 1-2+ years of experience in conversation-AI QA, CX analytics, or product analytics.
• Familiarity with GenAI concepts, including LLMs and prompt engineering.
• Strong attention to detail in understanding nuances in accents.

Responsibilities

• Audit real customer calls and transcripts daily to identify issues.
• Translate raw call data into actionable product insights for engineers and PMs.
• Run experiments on prompts to validate improvements and enhance AI performance.

Skills

Conversation-AI QA

CX analytics

Product analytics

Attention to detail

Data summarization

Job description

A company is looking for an AI Product Analyst (Latin America Contractor).

Key Responsibilities

• Audit real customer calls and transcripts daily to identify issues
• Translate raw call data into actionable product insights for engineers and PMs
• Run experiments on prompts to validate improvements and enhance AI performance

Required Qualifications

• 1-2+ years of experience in conversation-AI QA, CX analytics, or product analytics
• Familiarity with GenAI concepts, including LLMs and prompt engineering
• Strong attention to detail, particularly in understanding nuances in accents
• Ability to summarize complex data into concise reports
• Bonus: Experience in home services, SaaS, or voice UX design