AI Process Manager

BBVA; New York (NY); On-site; USD 130,000 - 140,000; Full time

Job summary

BBVA in New York is seeking a senior-level professional to lead and support process improvement, operational transformation, and strategic change initiatives across CIB. You will identify opportunities to enhance processes, organizational design, and client experience, while partnering with cross-functional teams to design future-state workflows and drive adoption.

The role emphasizes AI and automation initiatives, KPI definition, and the delivery of executive-level materials.

Qualifications

• Strong experience in process improvement, business transformation, operational excellence, or change management.
• Ability to assess complex processes and translate findings into clear recommendations and practical implementation plans.
• Knowledge of process mapping, workflow design, operating model design, RACI definition, KPI development, and procedure documentation.
• Experience working with cross-functional stakeholders across business, technology, data, engineering, operations, legal, compliance, risk, finance, and controls.
• Strong analytical skills, including quantitative and qualitative analysis, productivity measurement, root-cause analysis, and performance reporting.

Responsibilities

• Lead and support process improvement and strategic change initiatives across CIB.
• Identify and prioritize opportunities to improve processes, controls, productivity, and client experience.
• Partner with business, technology, data, and risk teams to define current-state challenges and design future-state processes.

Skills

Process improvement

Change management

Operational excellence

Cross-functional collaboration

Executive communication

Tools

PowerPoint

Excel

Visio

Workflow tools

Project management tools

Job description

• Lead and support process improvement, operational transformation, business-as-usual enhancement, and strategic change initiatives across CIB.
• Identify, assess, and prioritize opportunities to improve processes, organizational design, role clarity, controls, productivity, client experience, and operational efficiency.
• Partner with business, functional, technology, data, engineering, risk, compliance, legal, finance, operations, and control teams to define current-state challenges, design future-state processes, and secure stakeholder alignment.
• Drive structured process assessments, including work observations, workflow analysis, data gathering, pain-point identification, root-cause analysis, productivity measurement, and KPI definition.
• Apply design thinking and user-centric methods to understand business needs, simplify workflows, improve adoption, and design practical solutions that can be implemented at scale.
• Support and advance the AI agenda for CIB, ensuring AI initiatives are connected to business priorities, client impact, operational efficiency, risk management, and revenue generation.
• Identify, prioritize, and coordinate AI and agentic transformation initiatives with impact across clients, processes, controls, efficiency, scalability, and business growth.
• Work closely with Data, Engineering, AI, and business teams to translate business needs into AI use cases, process automation opportunities, requirements, pilots, proof-of-concepts, and implementation roadmaps.
• Help consolidate and coordinate AI transformation capabilities that may currently sit across different teams, ensuring a more integrated, business-led approach to execution.
• Develop business cases, implementation plans, project charters, roadmaps, status updates, executive presentations, dashboards, and other senior management materials.
• Plan and manage project tasks, timelines, risks, dependencies, stakeholder engagement, governance forums, and execution milestones.
• Facilitate workshops, working sessions, interviews, and alignment meetings with senior stakeholders and subject-matter experts.
• Define, measure, monitor, and report key performance indicators and expected benefits, including efficiency gains, cycle-time reduction, risk reduction, cost savings, productivity improvement, and business impact.
• Create high-quality deliverables, including process maps, procedures, policies, operating models, workflows, RACI matrices, executive summaries, implementation plans, and management presentations.
• Educate, coach, and support teams on business process management, process excellence, design thinking, AI adoption, and transformation methodologies.
• Document processes, policies, procedures, controls, roles and responsibilities, and other key executive documentation required to support implementation, governance, and auditability.

Experience and Skills:

• Strong experience in process improvement, business transformation, operational excellence, or change management.
• Ability to assess complex processes and translate findings into clear recommendations and practical implementation plans.
• Knowledge of process mapping, workflow design, operating model design, RACI definition, KPI development, and procedure documentation.
• Experience working with cross-functional stakeholders across business, technology, data, engineering, operations, legal, compliance, risk, finance, and controls.
• Strong understanding of AI, automation, data-driven transformation, and agentic AI use cases, or ability to quickly translate AI capabilities into business applications.
• Ability to identify and prioritize AI use cases based on business value, feasibility, risk, scalability, and strategic alignment.
• Strong analytical skills, including quantitative and qualitative analysis, productivity measurement, root-cause analysis, and performance reporting.
• Excellent executive communication skills, including the ability to prepare clear, concise, and impactful materials for senior management.
• Strong facilitation skills, including workshops, interviews, stakeholder alignment, and working sessions.
• Advanced skills in PowerPoint, Excel, Visio, workflow tools, process mapping tools, and project management tools.
• Strong project management discipline, including planning, milestones, risks, dependencies, governance, and follow-up.
• Ability to operate autonomously , manage ambiguity, influence without direct authority, and drive execution across multiple teams.
• Strong documentation skills, with the ability to create policies, procedures, process maps, executive summaries, and governance materials.
• Knowledge of CIB products, banking operations, controls, regulatory expectations, or financial services transformation would be a plus.

Other Qualifications:

• Minimum of 4-6 years of relevant experience in process management, process engineering, consulting, transformation, or Corporate & Investment Banking and minimum of 2 years of consulting, investment banking, projects, or strategic workstreams related to process improvement, operating model design, or business transformation.
• Fluent English required; Spanish preferred but not mandatory.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

With respect to this position in our New York Office, the expected base salary ranges from $130,000 to $140,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.

*Employment eligibility to work with BBVA in the U.S. is required as the company will not pursue visa sponsorship for these positions