AI Process Engineer - Lean Six Sigma, Hybrid

Miles Education; United States; Hybrid; USD 12,468 - 20,780; Full time

Job summary

Miles Education partners with a leading global professional services firm to build a Global Capability Center in Bandra Kurla Complex, Mumbai. The Process Engineer role focuses on mapping, documenting, and optimizing workflows to support AI-enabled platforms across multiple business lines.

You will collaborate with Product Managers and SMEs, lead change management initiatives, and drive standardized processes.

Qualifications

• 3+ years in process engineering, business analysis, operations, or a related field.
• Strong process mapping, documentation, and quality assurance skills.
• Analytical mindset with attention to detail and structured problem-solving.
• Ability to collaborate across time zones with onshore Product Managers and stakeholders.
• Strong written communication skills.

Responsibilities

• Document and map current-state workflows across practice or business areas, identifying inefficiencies and standardization opportunities.
• Design and define optimized, repeatable processes to support AI-enabled platforms.
• Support data preparation, structuring, and validation tasks that feed AI workflows.
• Create and maintain process documentation, standard operating procedures, and user guides.
• Partner with Product Managers and developers to ensure processes are accurately reflected in platform design.
• Support training, adoption, and continuous-improvement initiatives across the firm.
• Identify process-improvement opportunities and lead structured initiatives using Lean Six Sigma methods (DMAIC) to measurably reduce waste, cycle time, and defects.
• Serve as an active participant in change management for process improvements supporting stakeholder communication, training, and adoption to ensure changes are sustained

Skills

Process mapping

Documentation

Quality assurance

Lean Six Sigma

Change management

Cross time zone collab

Communication skills

AI workflows

Tools

SharePoint

Teams

Power Platform

Job description

Miles Education partners with a leading global professional services firm to build a Global Capability Center in Bandra Kurla Complex, Mumbai. The Process Engineer role focuses on mapping, documenting, and optimizing workflows to support AI-enabled platforms across multiple business lines.

You will collaborate with Product Managers and SMEs, lead change management initiatives, and drive standardized processes.