AI-Powered Traveler Resolution Product Manager

Expedia; Seattle (WA); On-site; USD 173,000 - 243,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Travel discounts

IATAN membership

Job summary

Expedia Group seeks a Senior Product Manager for Traveler Servicing Experience to lead AI-powered resolution journeys across channels, shaping end-to-end experiences for travelers needing help with changes, cancellations, and disruptions. You’ll own the roadmap, mentor cross-functional teams, and drive data-informed strategies to raise resolution quality and traveler trust.

You will partner with AI Platform, operations, and product peers to apply generative AI and automation where appropriate,

Qualifications

• Create defensible strategic product roadmaps with measurable outcomes.
• Articulate product vision and align teams to KPIs such as resolution rate and handling time.
• Influence stakeholders through storytelling and clear narratives.

Responsibilities

• Adopt AI-first, traveler-first mindset to inform product development.
• Own and defend a strategic roadmap expanding AI-enabled resolution capabilities.
• Collaborate with AI Platform, engineering, data teams to unify experiences across channels.
• Engage stakeholders to identify short-term wins and long-term investments.
• Improve traveler satisfaction by reducing effort in resolution moments.

Skills

Vision and roadmap

Data-driven decision making

Storytelling and influence

Negotiation and conflict resolution

UX sensitivity

Education

Bachelor’s or Master’s degree

Tools

AI/ML platforms

Generative AI

Automation tools

Job description

Expedia Group seeks a Senior Product Manager for Traveler Servicing Experience to lead AI-powered resolution journeys across channels, shaping end-to-end experiences for travelers needing help with changes, cancellations, and disruptions. You’ll own the roadmap, mentor cross-functional teams, and drive data-informed strategies to raise resolution quality and traveler trust.

You will partner with AI Platform, operations, and product peers to apply generative AI and automation where appropriate,