Senior PM, AI-Driven Traveler Resolution

11105 Expedia, Inc.

Seattle (WA)

On-site

USD 173,000 - 243,000

Full time

4 days ago

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Benefits offered by this job

Medical insurance

Dental and vision coverage

Paid time off

Employee Assistance Program

Wellness and travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group is seeking a Senior Product Manager for Traveler Servicing Experience in Seattle to lead AI-powered resolution initiatives. You will shape a roadmap that expands self-service capabilities, accelerate issue resolution, and improve traveler satisfaction across channels, including chat, voice, and Help Center.

You will partner with AI Platform, Experience, Engineering, and Data teams to deliver measurable outcomes, mentor teams, and advocate for the traveler needs in high-stress

Qualifications

Eight+ years with a Bachelor's degree, or six+ years with a Master's.

Responsibilities

Define and orchestrate AI-powered resolution experiences across channels (Help Center, chat, voice).
Own a strategic roadmap to automate traveler issue resolutions and improve first-contact resolution.
Collaborate with AI Platform, engineering, data teams to unify the resolution experience.
Engage stakeholders across operations, other product managers, and tech partners.
Drive data-informed, customer-centric product strategy with measurable KPIs.

Skills

AI/ML expertise

Roadmap development

Cross-functional leadership

Stakeholder engagement

UX sensitivity

Travel industry experience

Education

Bachelor's or Master's degree or equivalent

Job description

You will partner with AI Platform, Experience, Engineering, and Data teams to deliver measurable outcomes, mentor teams, and advocate for the traveler needs in high-stress

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